وصف الوظيفة
Role Overview
Front Office Supervisor at Hilton. This role supervises daily front office operations and delivers memorable guest experiences.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains a commitment to providing the best stay for every guest. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
Role Purpose
As a Front Office Supervisor, you spread the light and warmth of hospitality by supervising front office operations and ensuring smooth check-ins, check-outs, and guest service delivery. You lead team members in performing all front office procedures and create memorable experiences for every guest.
Key Responsibilities
Team Leadership & Operations
- Lead team members in performing all front office procedures
- Create team schedules and assign tasks
- Lead pre-shift meetings and provide training, guidance, and in-the-moment feedback
- Monitor and adjust team coverage in real time to maintain service efficiency
Guest Service & Issue Resolution
- Respond to guest inquiries and concerns directly
- Support team members in handling complex or escalated issues
- Manage lobby flow and monitor guest traffic to maintain service efficiency
Projects & Initiatives
- Lead department initiatives or ad-hoc assignments
Additional Information
Hilton supports your career journey whether you are starting your career or exploring something new. The company offers opportunities to develop professionally within a global hospitality organization.