وصف الوظيفة
Role Overview
Front Office Supervisor (Arabic Speaker) at Radisson Hotel Group. Location not specified in source.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Role Purpose
Supervise the front office team and lead by example to ensure all aspects of the guest journey and experience are delivered to the highest level. Work proactively to ensure guest satisfaction and the smooth running of the front office department.
Key Responsibilities
Guest Experience & Service Delivery
- Supervise the front office team and lead by example
- Ensure all aspects of the guest journey and experience are delivered to the highest level
- Work proactively to ensure guest satisfaction and the smooth running of the front office department
- Exude patience, empathy and personality to host the show
- Demonstrate exceptional service delivery beyond check-in and check-out
Team Leadership
- Lead and supervise the front office team
- Foster a positive working environment
Skills & Competencies
- Flexibility and a positive, Yes I Can! attitude
- Eye for detail
- Creative problem-solving
- Passion for creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Enjoys having fun at work
- Arabic language proficiency
Qualifications & Experience
- Experience in a similar position is beneficial but not essential
Additional Information
- Competitive salary package: AED 2,750
- Language Allowance: AED 350
- Service Charge Average: AED 700
- Accommodation and transportation provided (Al Khail Gate)
- Duty meals provided
- Medical insurance provided
- Biennial flight ticket as per company policy
- Career growth opportunities within the organization
- Up to 53% off stay as a Team Member at over 1,500 Radisson Hotels worldwide
- Guaranteed minimum of 30% off for Friends & Family
- Exclusive discounts on Breakfast, Food & Beverage, Spa and more
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