Front Office Shift Leader_Front office_Sharjah Front Office Citymax Hotels_HOSP - Sharjah - UAE_Citymax Hotels

Role Overview

Front Office Shift Leader at Citymax Hotels in Sharjah, UAE. This role oversees daily front desk operations and ensures all guests receive exceptional service.

Role Purpose

The Front Office Shift Leader is responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service. This role includes supervising front office staff, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth operations.

Key Responsibilities

Staffing & Leadership

• Supervise and support front office staff during assigned shifts.
• Train and mentor new front office employees.

Guest Service & Resolution

• Address and resolve guest complaints and issues promptly.
• Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.

Operations & Coordination

• Coordinate with housekeeping and maintenance departments to address guest needs.
• Monitor and maintain the cleanliness and appearance of the front desk area.
• Manage room reservations and handle overbooking situations.

Compliance & Reporting

• Ensure compliance with hotel policies and procedures.
• Prepare shift reports and communicate effectively with other shift leaders and management.

Financial Management

• Assist in budgeting and financial planning for the front office department.

Qualifications & Experience

• Proven experience as a Front Office Shift Leader or similar role.
• Degree in hospitality management or related field is preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and resolve issues effectively.
• Strong organizational and multitasking abilities.
• Proficiency in hotel management software.

Additional Information

• Flexibility to work in shifts, including weekends and holidays.