Front Office Receptionist-Six Senses Southern Dunes, The Red Sea (Local Talent)

Role Overview

Front Office Receptionist at Six Senses Southern Dunes, The Red Sea, operated by IHG Hotels and Resorts, located in The Red Sea. This position is open to local talent.

Company Overview

Six Senses Southern Dunes, The Red Sea is committed to helping people reconnect with themselves, others, and the world around them through values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring service, fun and quirky culture, and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything the brand does.

Role Purpose

Deliver efficient front office operations while safeguarding Six Senses' brand pillars of Sustainability, Wellness, and Out of the Ordinary experiences. Ensure full knowledge and active participation in all brand initiatives and maintain the highest standards of guest service and operational excellence.

Key Responsibilities

Guest Services & Check-In/Check-Out

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check-out, and bid guests farewell.
• Conduct procedures involved in the provision of guest in-room amenities.

Revenue & Upselling

• Maintain knowledge of room rates and suggest upselling when necessary.

Cash Handling & Reconciliation

• Maintain a balanced bank assigned by the hotel.
• Make changes, cash checks, and exchange foreign currency.
• Reconcile all transactions at the close of each shift.

Operations & Administration

• Maintain efficient administration within the department and prepare and submit operational reports on time.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation.

Performance & Quality Standards

• Maintain and exceed performance benchmarks.
• Strictly adhere to LQA standards and guest comments.

Qualifications & Experience

• High school diploma or equivalent.
• At least one year of experience in a similar hotel operational setting.
• A hospitality diploma or degree from a recognized hospitality school is preferred.
• Experience in luxury hotels with proven results.

Skills & Competencies

• Fluent in Arabic.
• English language preferred.
• MS Office proficiency: Word, Excel, PowerPoint, and Outlook.
• Familiarity with hotel systems including POS (Point of Sale), PMS (Property Management System), and CRM (Customer Relationship Management) platforms.

Additional Information

Six Senses Southern Dunes, The Red Sea is an equal opportunity employer. This policy applies to all terms and conditions of employment.