Front Office Receptionist

Role Overview

Front Office Receptionist at Hilton. This role is the first point of contact for guests, delivering exceptional hospitality through seamless check-in and check-out processes and creating memorable experiences.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and is committed to providing the best stay for every guest while building an exceptional workplace for team members. Hilton has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.

Role Purpose

As a Front Office Receptionist, you deliver the light and warmth of hospitality by ensuring a seamless check-in and check-out process and spreading memorable experiences that make every guest stay special.

Key Responsibilities

Guest Arrival & Check-In

• Greet guests upon arrival with a warm welcome.
• Complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.

Guest Departure & Check-Out

• Process guest departures by verifying charges and handling payments.
• Issue receipts and use the point-of-sale system accurately.

Guest Communication & Service

• Respond to guest requests with care and urgency.
• Resolve guest concerns effectively.
• Manage messages and communications.

Hotel & Local Knowledge

• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
• Provide local area information to assist with guest inquiries.

Revenue Optimization

• Use up-selling techniques to recommend hotel amenities.
• Maximize room and service revenue.

Core Values & Competencies

• Demonstrate a passion for spreading the light and warmth of hospitality.
• Act with integrity and always do the right thing.
• Inspire others through leadership.
• Believe that teamwork drives the best outcomes.
• Display a sense of ownership and accountability.
• Bring urgency and discipline to every moment, focusing on the now.

Additional Information

Hilton supports your career journey whether you are starting your career or exploring something new.