وصف الوظيفة
Role Overview
Front Office Manager at Hilton. This is a daily front office operations leadership role focused on delivering exceptional guest experiences and driving hotel revenue and performance.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains an award-winning workplace culture, with repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
Role Purpose
Oversee daily front office operations while spreading the light and warmth of hospitality by delivering memorable experiences that enhance every guest's stay and drive revenue growth.
Key Responsibilities
Guest Service & Operations
- Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
- Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
Revenue & Service Enhancement
- Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
- Implement revenue initiatives across the front office function
Team Leadership & Development
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
- Inspire and develop the team through mentorship and performance oversight
- Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Skills & Competencies
- Passion for spreading the light and warmth of hospitality
- Acting with integrity and always doing the right thing
- Inspiring others through leadership
- Belief that teamwork drives the best outcomes
- Sense of ownership and accountability
- Focus on urgency and discipline in every moment
Additional Information
Travel & Perks
- Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at world-class hotels through the Go Hilton travel program
Wellbeing & Support
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Crisis Concierge offering a single, compassionate point of contact for practical support and emotional care in times of loss
- Mental health resources through the Care for All hub, including free counseling and support through the Employee Assistance Program (EAP) where eligible
Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program or plan.