Front Office Manager - DoubleTree by Hilton Resort & Spa Marjan Island

Role Overview

Front Office Manager at DoubleTree by Hilton Resort & Spa Marjan Island, Hilton. Lead and inspire the Front Office team to deliver exceptional guest experiences from check-in to check-out through strong leadership, operational excellence, and genuine care.

Role Purpose

Oversee daily Front Office operations while maintaining Hilton service and operational standards, maximizing occupancy and revenue, developing high-performing teams, and ensuring every guest interaction reflects the light and warmth of hospitality.

Key Responsibilities

Front Office Operations

• Oversee daily Front Office operations while maintaining Hilton service and operational standards.
• Ensure effective use of Front Office equipment and property management systems.

Guest Experience

• Deliver exceptional guest experiences and recognize VIP and regular guests.
• Continuously improve guest satisfaction.
• Ensure every guest interaction reflects the light and warmth of hospitality.

Commercial Performance

• Maximize occupancy and revenue through effective rate management, upselling, and promotion of hotel services.
• Manage departmental budgets and Profit & Loss (P&L).

Team Leadership

• Lead, motivate, train, and develop the Front Office Team to achieve high performance and service standards.
• Manage staffing levels effectively in line with operational and business demands.

Training & Knowledge

• Ensure team members have current knowledge of hotel services, policies, pricing, and the local area.

Planning & Performance

• Manage departmental objectives, schedules, budgets, policies, and procedures.
• Monitor and manage team performance against standards.

Communication & Collaboration

• Maintain strong communication and effective working relationships with all hotel departments.
• Collaborate with other departments to ensure seamless hotel operations and exceptional guest experiences.

Safety & Compliance

• Ensure compliance with security, fire, health and safety, and company policies and procedures.

Qualifications & Experience

• Minimum 2 years' experience in a similar Front Office Manager role.
• Degree or diploma in Hotel Management or equivalent qualification.
• Proven experience leading, motivating, coaching, and developing high-performing teams.
• Strong commitment to delivering exceptional guest experiences and consistently high service standards.
• Strong commercial awareness and sales capabilities.
• Previous experience within Hilton preferred.

Skills & Competencies

• High level of IT proficiency.
• Knowledge of Property Management Systems (PMS) considered an advantage.
• Strong commitment to Hilton core values: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the now.