وصف الوظيفة
Role Overview
Front Office Manager at Al Baleed Resort Salalah By Anantara, located in Salalah, Oman.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded worldwide, welcoming guests across pristine beaches, private islands, ancient sites and vibrant cities. The brand is inspired by the Sanskrit word meaning "without end," embodying freedom, movement and harmony.
Role Purpose
The Front Office Manager leads and oversees all Front Office operations, ensuring a seamless, personalized and memorable guest journey in line with Anantara service standards. The role drives operational excellence, guest satisfaction, team engagement and service quality while maximizing room and villa revenue and supporting the Resort Leadership Team in achieving excellence in guest experience, operational performance and financial objectives.
Key Responsibilities
Operations & Guest Experience
- Oversee day-to-day Front Office operations and guest arrivals and departures.
- Manage room and villa allocation and guest requests and complaints.
- Ensure a seamless guest journey and consistent delivery of Anantara service standards across all touchpoints.
- Oversee VIP and repeat guest recognition, service recovery and overall guest satisfaction.
- Contribute to maintaining high standards of service quality, guest engagement and operational efficiency.
- Ensure that every guest interaction reflects the Anantara brand promise and supports the overall guest experience of the resort.
Leadership & Team Management
- Provide leadership and direction across all Front Office sections, including Reception, Guest Relations, Concierge, Bell Desk, Villa Hosts and other guest-facing Front Office functions.
- Oversee team scheduling, performance management, coaching and development.
- Drive service standards, team engagement, operational controls and compliance with company policies and procedures.
- Foster a culture of service excellence, accountability and continuous improvement.
Coordination & Collaboration
- Ensure effective coordination, communication and operational efficiency throughout the guest journey across all Front Office sections.
- Ensure close collaboration with Housekeeping, Reservations, Engineering, Security, Finance, F&B and other operational departments to deliver a seamless resort experience.
- Support the Resort Leadership Team in achieving operational excellence, guest satisfaction, financial objectives and overall resort performance.
Revenue & Guest Engagement
- Actively drive villa and room upselling opportunities.
- Maximize revenue through effective front office practices.
- Promote the resort's loyalty programme and guest enrolment initiatives.
- Strengthen guest recognition and engagement to maximize room and villa revenue through effective upselling.