وصف الوظيفة
Role Overview
Front Office Host (Russian Speaker) at Hilton. This role is based at a Hilton hotel location.
Role Purpose
Deliver exceptional hospitality by managing seamless check-in and check-out processes, providing comprehensive guest support, and creating memorable experiences that reflect Hilton's commitment to spreading the light and warmth of hospitality.
Key Responsibilities
Guest Welcome & Check-In
- Greet guests upon arrival with a warm welcome.
- Complete the check-in process, including verifying details, assigning rooms, and issuing keys.
- Provide welcome materials or bell service assistance.
Guest Departure & Payment Processing
- Process guest departures by verifying charges and handling payments.
- Issue receipts and use the point-of-sale system accurately.
Guest Services & Knowledge
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, and promotions.
- Provide local area information to assist with guest inquiries.
- Respond to guest requests and resolve concerns with care and urgency.
- Effectively manage messages and communications.
Revenue Optimization
- Promote hotel services using up-selling techniques to recommend hotel amenities.
- Maximize room and service revenue opportunities.
Qualifications & Experience
- Russian language speaker required.
Skills & Competencies
- Hospitality and guest service excellence.
- Point-of-sale system proficiency.
- Communication and interpersonal skills.
- Problem-solving and urgency management.
- Knowledge of hotel operations and local area information.
Additional Information
- Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
- Career development and support provided for all team members.
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