Front Office Driver

Role Overview

Front Office Driver at IHG Hotels & Resorts. The role provides safe, reliable, and professional transportation services for hotel guests while supporting the Front Office team in delivering a smooth and welcoming guest experience.

Role Purpose

As a Front Office Driver, you represent the hotel from the moment a guest is collected until they reach their destination. You are responsible for airport transfers, guest transportation, luggage assistance, and ensuring hotel vehicles are maintained to the highest standards of cleanliness, safety, and presentation. The role requires a professional, welcoming, discreet, and service-oriented approach to help create a positive first and last impression while consistently demonstrating True Hospitality for Good.

Key Responsibilities

Guest Transportation & Service

• Provide safe, courteous, and timely transportation for guests to and from the airport and other requested destinations.
• Welcome arriving guests professionally and assist with luggage when required.
• Monitor assigned airport transfers and ensure timely arrival for guest pick-up and drop-off.
• Plan routes appropriately to minimize delays and ensure guests reach their destinations on time.
• Provide guests with courteous assistance and general information about the hotel and local area when appropriate.
• Maintain guest privacy and confidentiality, particularly when transporting VIPs and other hotel guests.

Vehicle Maintenance & Safety

• Maintain hotel vehicles in a clean, presentable, and guest-ready condition at all times.
• Conduct basic vehicle checks before each shift, including fuel level, tires, lights, brakes, cleanliness, and general vehicle condition.
• Immediately report vehicle defects, accidents, damages, fines, or maintenance requirements to the supervisor.
• Ensure scheduled vehicle servicing, registration, insurance, and other required documentation are monitored and communicated to the responsible department.
• Follow Kuwait traffic laws, hotel safety standards, and defensive driving practices at all times.

Coordination & Documentation

• Coordinate closely with the Front Office, Concierge, Bell Desk, and other departments regarding guest transportation requirements.
• Ensure accurate understanding of pick-up locations, flight details, destinations, and transportation schedules.
• Maintain accurate records of trips, mileage, fuel consumption, transfers, and other required vehicle documentation.

Luggage & Physical Support

• Assist guests with loading and unloading luggage and ensure belongings are handled carefully.

Additional Support

• Support the Front Office team with guest-related errands, document collection and delivery, and other transportation requirements when assigned.
• Assist the Bell Desk and Front Office operation during periods when no transportation duties are scheduled, as required.
• Ensure no unauthorized person uses or travels in hotel vehicles.
• Follow hotel grooming, uniform, security, health and safety, and service standards.
• Perform other reasonable duties assigned by the Front Office Manager or management based on operational requirements.

Qualifications & Experience

• Good driving record and sound knowledge of Kuwait roads, key locations, and airport routes.
• Previous experience as a hotel driver, chauffeur, or professional driver is preferred.
• Previous hospitality or guest service experience is an advantage.
• Ability to assist with guest luggage and other reasonable physical requirements of the role.

Skills & Competencies

• Good communication skills; ability to communicate in English is required, with Arabic or additional languages an advantage.
• Professional appearance and strong guest-service attitude.

Additional Information

• Flexible to work shifts, including early mornings, late nights, weekends, and public holidays.
• Competitive salary and benefits package.
• Access to IHG's global colleague benefits and hotel discounts.
• Recognition programs and learning opportunities.
• Supportive workplace culture.