Front Office Associate_Front office_Sharjah Front Office Citymax Hotels_HOSP - Sharjah - UAE_Citymax Hotels

Role Overview

Front Office Associate at Citymax Hotels in Sharjah, UAE. You will be the first point of contact for guests, creating a welcoming and professional experience.

Role Purpose

To greet, assist, and direct guests and visitors while maintaining a tidy, secure reception area and handling administrative duties that support smooth office operations.

Key Responsibilities

Guest Services

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Provide basic and accurate information in-person and via phone or email.

Communications

• Answer, screen, and forward incoming phone calls.
• Maintain solid written and verbal communication with guests and staff.

Reception Area Management

• Ensure reception area is tidy and presentable, with all necessary stationery and material (pens, forms, brochures).
• Order front office supplies and keep inventory of stock.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Monitor logbook and issue visitor badges.

Mail and Deliveries

• Receive, sort, and distribute daily mail and deliveries.

Scheduling and Administration

• Update calendars and schedule meetings.
• Perform clerical receptionist duties such as filing, photocopying, and faxing.

Qualifications & Experience

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• High school degree; additional certification in Office Management is a plus.

Skills & Competencies

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (fax machines and printers).
• Solid written and verbal communication skills.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Ability to be resourceful and proactive when issues arise.
• Customer service attitude.
• Professional attitude and appearance.
• Friendly and easy-going personality.
• Perceptive and disciplined approach.
• Customer-oriented mindset.