Front Office Associate_Front Office_Al Barsha 2 Front Office Citymax Hotels_HOSP - Al Barsha - Dubai, UAE_Citymax Hotels

Role Overview

Front Office Associate at Citymax Hotels, located in Al Barsha 2, Dubai, UAE. The role is part of Landmark Group's hospitality division.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, now operating over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. The group owns and operates 25 plus value-led, own-built brands.

Citymax Hotels is a homegrown regional brand developed by Landmark Group to provide quality, value-for-money accommodation with a personality described as vibrant simplicity. Established in 2010, Citymax Hotels currently owns and operates 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay, and Ras al Khaimah. The brand also operates a hotel under management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and the Kingdom of Saudi Arabia. Citymax Hotels generates significant revenue from Food & Beverage operations, accounting for almost 50% of revenues, with brands including Huddle Sports Bar & Grill, Claypot, and Sizzling Wok.

Role Purpose

Serve as the first point of contact for guests and visitors, providing friendly, professional service while managing front office and administrative duties. Create an environment where guests and visitors feel comfortable and valued during their time on premises.

Key Responsibilities

Guest & Visitor Management

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Provide basic and accurate information in-person and via phone or email.

Communications

• Answer, screen, and forward incoming phone calls.
• Maintain solid written and verbal communication with all parties.

Reception Area Management

• Ensure reception area is tidy and presentable at all times.
• Maintain stationery and materials including pens, forms, and brochures.
• Order front office supplies and keep inventory of stock.

Mail & Deliveries

• Receive, sort, and distribute daily mail and deliveries.

Security & Access Control

• Maintain office security by following safety procedures.
• Control access via the reception desk.
• Monitor logbook and issue visitor badges.

Administrative & Clerical Duties

• Update calendars and schedule meetings.
• Perform clerical receptionist duties including filing, photocopying, and faxing.

Qualifications & Experience

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• High school degree.
• Additional certification in Office Management is a plus.

Skills & Competencies

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment such as fax machines and printers.
• Solid written and verbal communication skills.
• Excellent organizational skills.
• Multitasking and time-management skills, with ability to prioritize tasks.
• Ability to be resourceful and proactive when issues arise.
• Customer service attitude.
• Friendly and easy-going personality.
• Perceptive and disciplined approach.
• Customer-oriented mindset.
• Professional attitude and appearance.