Front Office Ambassador|Front Office (RAR -SR)

Role Overview

Front Office Ambassador in the Front Office (RAR - SR) at Emaar Hospitality Group, a supervisory-level position within Address Hotels + Resorts.

Company Overview

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group, with properties located in sought-after destinations worldwide. The brand is recognized for its fusion of contemporary style with classic elegance and operates under the tagline "Where Life Happens." Address enriches guest experiences through intuitive service and exceptional hospitality, setting new benchmarks in the global hospitality sector.

Role Purpose

Ensure exceptional guest experience in a highly empowered environment by representing the Address brand throughout the guest journey. Deliver a flawless stay experience from check-in through check-out, turning each guest into a loyal advocate of the rooms and facilities.

Key Responsibilities

Operations & Standards

• Conduct all operational tasks in the Front Office while upholding service standards and procedures.
• Go the extra mile where possible to exceed expectations.

Guest Experience & Service Recovery

• Prevent complaints through proactive service delivery.
• Ensure adequate service recovery where complaints do occur.
• Delight guests throughout their stay to create positive brand advocates.

Team Communication & Collaboration

• Proactively communicate with fellow Ambassadors.
• Prioritize the guest's interests in all internal discussions and decisions.

Qualifications & Experience

• Minimum 4 years' experience in the hospitality industry.
• Minimum 2 years' experience in a supervisory role or equivalent in 5-star hospitality.
• Minimum 1 to 3 years' experience in a similar position in a 5-star hospitality company.
• High school diploma required.
• College degree in Hotel Management or related field preferred.
• Genuine service personality with high emotional intelligence (EQ).

Skills & Competencies

• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.

Additional Information

Emaar DNA & Values guide all work

Customer Focus: Customers are the top priority. The organization takes pride in delivering on promises and values the trust placed in delivering flawless products, services, and experiences.

Ownership Mindset: No detail is too small, no challenge is too big, no ambition is too great. The organization drives efficiency and effectiveness throughout the business.

Fast Paced: Speed is essential. The organization evolves and adapts quickly with the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for customers.

Talent and Tenacity: The team comprises great pooled talent that dreams big and acts quickly with high energy and positivity.

Adaptability: Keep pace with the times by disrupting and challenging the status quo. The organization develops products and services that reflect the future.