Front Desk Receptionist

Role Overview

Front Desk Receptionist at Four Seasons Hotel Bahrain Bay, located on an exclusive island in the heart of the Kingdom's capital.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better, pushing to new heights, and treating each other with respect. Team members around the world create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone the way they wish to be treated, with the purpose of creating impressions that will stay with guests for a lifetime.

Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark combining the best of a beach holiday and an urban getaway.

Role Purpose

To provide exceptional knowledge and service in support of the hotel's world-renowned operations by welcoming guests with genuine warmth, managing front desk operations with professionalism, and shaping a positive employee and guest experience through excellence and enthusiasm.

Key Responsibilities

Guest Welcome & Registration

• Display a friendly, courteous, and professional manner at all times in all dealings with guests, patrons, and employees.
• Welcome and register hotel guests with emphasis on fulfilling requests and following special handling instructions.
• Select and block rooms for arriving guests.
• Pre-register individuals or groups as required.
• Assist in escorting VIPs and return guests to their rooms as requested.
• Adhere to established credit policies and procedures.

Reservations & Room Management

• Accept reservations, changes, and cancellations in the absence of reservations staff.
• Quote and maintain familiarity with room and rate availability for current and future dates.
• Utilize the computer system in blocking special requests.
• Recite hours of operation of all hotel facilities and special service codes.

Guest Services & Problem Resolution

• Work closely with Concierge staff to coordinate the efficient handling of guest luggage.
• Follow up on guest requests.
• Handle guest problems or complaints.
• Understand the tasks performed by a telephone operator, reservationist, concierge, and housekeeper.

Key & Safety Management

• Handle a multitude of keys.
• Handle safety deposit box requests, including distributing, giving access to, and closing procedures.
• Complete key packets and vouchers.

Front Desk Operations

• Utilize the computer system in running daily reports.
• Modify registration cards.
• Check guests out of the hotel in accordance with procedures.
• Make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• Maintain a balanced bank assigned by the hotel.
• Reconcile all transactions at the close of the shift and cash out.

Communication & Coordination

• Keep all support departments informed of necessary information or requests.

Night Operations & Special Duties

• Perform as night receptionist and assist with night audit procedures.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager, or Rooms Division Manager.

Qualifications & Experience

• Previous front desk or front office experience preferred, especially in a luxury environment.
• Previous customer service experience.
• Ability to work effectively under pressure.

Skills & Competencies

• Strong communication skills with reading, writing, and oral proficiency in English.
• Excellent computer skills, especially Excel proficiency.
• Knowledge of OPERA (or equivalent property management system) and experience in cashiering preferred.
• Ability to adapt to constant change within the hotel.
• Strong attention to detail and problem-solving skills.
• Ability to work as part of a team.

Additional Information

• Must be able to work rotating shifts that may change depending on hotel occupancy.