وصف الوظيفة
Role Overview
Front Desk Agent at IHG Hotels & Resorts, located in Doha, Qatar.
Company Overview
IHG Hotels & Resorts is the world's largest family of luxury hotels. The Doha property is a luxury hotel towering over the city center in the exclusive West Bay area, close to the Doha Exhibition and Convention Centre, government offices, and corporate headquarters. The hotel features spacious rooms and suites with panoramic city and sea views, award-winning restaurants, state-of-the-art meeting venues, a health and fitness club, and a rooftop pool.
Role Purpose
Deliver professional and customer-focused service to guests, ensuring their stay becomes a memorable experience. Embody the five winning ways value: Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, and Work Better Together.
Key Responsibilities
Guest Service
- Provide prompt, courteous, and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure.
- Greet guests personally by name, if known, and escort them to their room to make them feel expected and welcomed.
- Conduct in-room and hotel familiarization and assist guests with hotel activity enquiries and requests.
Hotel Knowledge & Information
- Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and allied information to respond to guest queries.
- Demonstrate complete understanding of the hotel's policies, procedures, and service standards and maintain full knowledge of hotel facilities and happenings.
Operations & Administration
- Maintain awareness of rate levels to be sold daily and occupancy levels.
- Accurately administer front desk cashiering standards and comply with all laid-down systems, policies, and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems.
Compliance & Safety
- Maintain the privacy of all guests by ensuring that no details of guests are disclosed.
- Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
- Comply with hotel environmental, health, and safety policies and procedures.
Qualifications & Experience
- Similar experience in a luxury hotel.
- Business-related degree or equivalent.
- Experience in effective learning and development methods.
Skills & Competencies
- Ability to work in a fast-paced and diverse work environment.
- Strong interpersonal skills and excellent command of written and spoken English.
- Additional language is an added advantage.
- Strong organizational skills.
- Result-oriented and self-motivated with a positive attitude.
Additional Information
- Competitive salary and benefits offered.
- Position is part of the global IHG family with opportunities for career development and growth.