Front Desk Agent - The Ritz-Carlton Abu Dhabi Grand Canal

Role Overview

Front Desk Agent at The Ritz-Carlton Abu Dhabi Grand Canal, operated by Marriott.

Role Purpose

Deliver a memorable and unique guest experience by taking initiative to provide a wide range of services that guide guests through their entire stay, moving empowered throughout the space to address operational needs, guest requests, and administrative requirements.

Key Responsibilities

Guest Experience & Service Delivery

• Build experiences that are memorable and unique for each guest.
• Process operational needs and complete administrative transactions.
• Address guest requests and inquiries.
• Guide guests through their entire stay.
• Share highlights of the local area with guests.

Operations & Administration

• Complete required reports and documentation.
• Process guest check-in and check-out.
• Maintain a safe workplace and follow company policies and procedures.
• Protect company assets and uphold quality standards.
• Perform other reasonable job duties as requested.

Workplace Standards

• Maintain confidentiality of guest and company information.
• Ensure uniform, personal appearance, and communications are professional.

Physical Requirements

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Take a hands-on approach to work throughout the property.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.