Front Desk Agent (Arabic Speaker) - The Ritz-Carlton Abu Dhabi Grand Canal

Role Overview

Front Desk Agent (Arabic Speaker) at The Ritz-Carlton Abu Dhabi Grand Canal, a Marriott International property.

Company Overview

The Ritz-Carlton is part of Marriott International's portfolio of award-winning luxury hospitality properties worldwide. The organization is dedicated to being an equal opportunity employer and actively fosters an environment where the unique backgrounds of associates are valued and celebrated. The Ritz-Carlton sets the standard for rare and special luxury service globally and prides itself on delivering excellence in the care and comfort of guests through its Gold Standards foundation.

Role Purpose

To create memorable and unique guest experiences by delivering a wide range of services that guide guests through their entire stay, from check-in through check-out. The Guest Experience Expert takes initiative, is empowered to move about their space and do what needs to be done, and makes transactions feel like part of the overall experience.

Key Responsibilities

Guest Service & Experience

• Deliver a wide range of services that guide guests through their entire stay.
• Process guest check-in and check-out transactions.
• Address guest requests and complete operational needs.
• Share highlights of the local area with guests.
• Ensure the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• Learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values.

Operations & Standards

• Create a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Maintain professional uniform, personal appearance, and communications.
• Complete reports as required.
• Perform other reasonable job duties as requested.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• Fluency in Arabic required.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Hands-on approach to work.
• Initiative and empowerment to solve problems independently.
• Guest service orientation and hospitality mindset.

Additional Information

Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.