French-speaking Customer & Sales Support Coordinator

Role Overview

French-speaking Customer & Sales Support Coordinator at Omicron. The location is not specified in the source material.

Role Purpose

You will support the sales team and Area Sales Manager throughout the commercial process, manage customer relationships across pre- and post-sales activities, and serve as the primary link between the company and its sales partners on all commercial matters.

Key Responsibilities

Sales Support & Commercial Process

• Prepare quotations and handle tenders.
• Support the Area Sales Manager throughout the sales process.
• Coordinate customer follow-ups and ensure smooth commercial processes together with the sales team.
• Support product demonstrations.

Customer Relationship Management

• Take care of customers in all commercial issues (pre- and after-sales).
• Serve as the link to sales partners and support them in all commercial issues.
• Maintain the customer database using the CRM system.
• Own customer requests from start to finish.

Training & Administration

• Coordinate customer trainings through the OMICRON Academy, including registrations, communication, and related administration.

Team Support

• Provide back-up support to your team.

Qualifications & Experience

• Successful completion of a commercial or business-related education.
• At least 2 years of experience in Customer & Sales Support, Sales Support, or Inside Sales.
• Experience working with CRM and/or ERP systems is a plus.
• Knowledge of the electrical energy industry would be an advantage.

Skills & Competencies

• Excellent attention to detail.
• Ability to work independently while managing multiple priorities.
• Strong organizational skills, reliability, and team spirit.
• Confident and professional manner when communicating with customers.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Excellent command of English (written and spoken).
• Mandatory fluency in French.
• Arabic language skills would be an advantage.
• Comfortable working in a structured environment.

Additional Information

• A work environment with a strong focus on sustainability, diversity, and flexible time management.
• State-of-the-art infrastructure and professional teams.
• A creative and international environment in which innovative ideas are valued.
• Learning and development opportunities for professional and personal growth.
• An organizational culture based on trust, personal freedom, and individual responsibility.