وصف الوظيفة
Role Overview
Food Hall Operations Manager at TGP International, based at Seven Al Hamra Food Hall. This is a senior operational leadership role responsible for full on-site performance across operations, tenant management, customer experience, safety, and financial delivery.
Role Purpose
Lead the Food Hall as a world-class hospitality destination, executing all strategies and commercial objectives at site level while delivering strong financial results, regulatory compliance, and outstanding guest experience. Serve as the primary interface between Head Office functions and on-site teams and tenants.
Key Responsibilities
Site Leadership & Operations
- Lead full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas
- Implement, manage, and continuously improve Standard Operating Procedures for all operational areas
- Ensure seamless coordination between tenants, service teams, and Head Office departments
- Act as the senior decision-maker on site for all operational matters
Guest Experience & Customer Relationship Management
- Ensure consistent delivery of world-class guest experience across all touchpoints
- Establish and maintain strong customer relationships
- Oversee day-to-day use and performance of the CRM system
- Actively manage feedback, complaints, and loyalty data
Food Safety, Hygiene & Quality
- Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards
- Lead and delegate to the Food Safety & Quality Control Coordinator, Chief Steward, and Floor Managers
- Ensure effective monitoring and enforcement of standards
- Ensure consistent food and beverage quality across all operators
Maintenance, Facilities & Logistics
- Ensure preventive and corrective maintenance is executed according to schedule and standards
- Oversee logistics including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems
- Ensure the Food Hall is always safe, clean, and operationally ready
Tenant & Commercial Management
- Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes
- Monitor operator performance against contractual, quality, and service standards
- Build and maintain strong relationships with tenant leadership and brand owners
Sales, Marketing & Business Growth
- Execute site-level sales and marketing plans developed by Head Office
- Support promotions, activations, and events to drive footfall and revenue
- Identify and lead local initiatives that improve commercial performance
Financial Management
- Own the Food Hall's on-site financial performance including revenue, cost control, and profitability
- Prepare, present, and manage the annual Food Hall budget
- Ensure financial discipline across all departments and tenant interfaces
People & Performance Management
- Lead, coach, and develop the Food Hall management and operational teams
- Ensure effective manpower planning, training, and performance management
- Drive engagement, accountability, and service culture
Performance, KPIs & Reporting
- Develop and continuously improve KPIs across all departments
- Track and report performance to the TGP Food Hall Director
- Lead corrective actions and improvement plans when targets are not met
Stakeholder & Industry Relations
- Represent Seven Al Hamra Food Hall in the market
- Maintain strong relationships with industry partners, operators' head offices, and key stakeholders
Qualifications & Experience
- Minimum 10 years in a senior Food & Beverage or hospitality management role
- Proven experience managing multi-operator environments such as food halls, malls, or large restaurant groups
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Extensive knowledge of the Saudi hospitality and Food & Beverage market
- Strong network within the local and regional food and beverage industry
Skills & Competencies
- Advanced verbal and written English; Arabic preferred
- Strong financial, operational, and commercial acumen
- Advanced user of Microsoft Office, CRM, and ERP systems
- Strong understanding of Saudi food safety, labor, and licensing regulations
- Excellent people leadership across multicultural teams
- Highly organized, decisive, and commercially driven
- Strong stakeholder management and negotiation skills
- Able to operate effectively in a high-volume, fast-paced environment
Additional Information
- This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
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