وصف الوظيفة
Role Overview
Foodhall GRO / People Operations Manager at TGP International, based at Seven Al Hamra Food Hall. This role manages all HR and people-related operations, ensuring an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with operational and cultural objectives.
Role Purpose
Act as a trusted advisor to leadership while driving efficient HR processes, managing end-to-end people operations, and fostering a positive employee experience across the food hall.
Key Responsibilities
Talent & Recruitment
- Lead end-to-end recruitment, onboarding, and offboarding processes.
- Develop and maintain workforce planning and headcount management.
- Partner with managers on hiring, performance management, and employee relations.
HR Operations
- Manage employment contracts, payroll coordination, employee records, and HR systems.
- Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations.
- Oversee probation, promotions, salary reviews, and disciplinary processes.
Culture & Engagement
- Support company culture and employee engagement initiatives.
- Implement recognition, training, and development programs to enhance skills and retention.
- Deliver wellbeing programs and act as a trusted advisor to employees and leadership.
Policies & Governance
- Develop and maintain HR policies, procedures, and handbooks.
- Handle grievances, investigations, and performance improvement plans with discretion.
- Ensure confidentiality and ethical standards across all HR practices.
Reporting & Strategy
- Provide HR reports on headcount, turnover, payroll, and performance metrics.
- Support leadership with people insights, workforce planning, and strategic HR initiatives.
- Drive continuous improvement of HR processes, systems, and operational efficiency.
Qualifications & Experience
- Minimum 8 years' experience in HR or People Operations.
- Ideally experience in multi-location or fast-growing food and beverage businesses.
- Strong knowledge of labour law and HR compliance; KSA experience preferred.
- Experience with HR systems, payroll coordination, and employee lifecycle management.
Skills & Competencies
- Excellent communication, stakeholder management, and interpersonal skills.
- Highly organized, detail-oriented, and discreet.
- Empathetic, fair, and professional with strong integrity.
- Confident decision-maker, able to handle complex HR challenges.
- Comfortable working in a fast-paced, evolving environment.
- Passionate about people, culture, and operational excellence.
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