Food Services Supervisor

Role Overview

Food Services Supervisor at Marriott. This role supervises food service operations at a Marriott property, ensuring excellent guest service and team performance.

Role Purpose

Ensure the food service team works cohesively to deliver optimum service and meet guest needs while maintaining operational standards, safety, cleanliness, and staff professionalism.

Key Responsibilities

Team Leadership & Development

• Lead staff to work together as a team and meet guest service standards.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals and listen and respond appropriately to employee concerns.

Staff Supervision & Appearance

• Inspect grooming and attire of staff and rectify any deficiencies.
• Ensure uniform and personal appearance are clean and professional.

Operations & Opening/Closing

• Complete opening and closing duties including setting up necessary supplies and tools.
• Clean all equipment and areas and lock doors.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.

Inventory & Supplies

• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock.
• Requisition necessary supplies.

Maintenance & Safety

• Complete work orders for maintenance repairs.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Guest Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Compliance & Communication

• Maintain confidentiality of proprietary information and protect company assets.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards.

Continuous Improvement

• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.