Food & Beverages Supervisor at Holiday Inn Abu Dhabi

Role Overview

Food & Beverages Supervisor at Holiday Inn Abu Dhabi, operated by IHG Hotels & Resorts, located in Abu Dhabi.

Company Overview

Holiday Inn Abu Dhabi is the first Holiday Inn property in Abu Dhabi, featuring 203 modern and stylish rooms with diverse dining, entertainment, and meeting facilities. The hotel operates multiple food and beverage outlets including Silk Route Café (international dining), Thirty 1st Bar & Lounge (bar with Abu Dhabi skyline views), Hubbly Bubbly (shisha café offering authentic Arabic social experience), and Stock Burger Co. (casual dining with premium burgers and craft brews).

Role Purpose

Support the smooth operation of Food & Beverage outlets by ensuring exceptional service delivery, beverage quality, and guest satisfaction. Supervise daily operations, lead and support the F&B team, and ensure service standards are consistently delivered in line with IHG brand expectations. Assist in achieving departmental revenue goals through effective upselling, cost control, and delivering memorable dining and bar experiences.

Key Responsibilities

Guest Experience & Service

• Deliver a warm, friendly, and personalized guest experience in line with Holiday Inn and IHG service standards.
• Ensure food and beverage service is delivered efficiently, professionally, and consistently.
• Handle guest feedback and service recovery professionally to ensure guest satisfaction.

Beverage Operations & Knowledge

• Demonstrate strong knowledge of beverages, cocktails, wines, and bar operations to support guest needs.
• Follow responsible alcohol service practices and ensure compliance with local licensing regulations.

Outlet Management

• Maintain outlet presentation, cleanliness, and ambiance to create an enjoyable guest environment.
• Conduct shift briefings and communicate daily priorities, promotions, and operational updates.

Team Leadership & Supervision

• Supervise and support F&B colleagues during daily operations, ensuring effective teamwork and service excellence.

Revenue & Cost Management

• Monitor beverage sales, inventory levels, and wastage to maximize profitability.
• Promote upselling of beverages, cocktails, promotions, and menu items to increase revenue opportunities.

Financial & Compliance Operations

• Ensure accurate billing, cash handling, and compliance with financial procedures.
• Ensure compliance with food safety, hygiene, HACCP, and health and safety standards.

Qualifications & Experience

• Diploma or degree in Hospitality Management or a related field preferred.
• Minimum 2 years of Food & Beverage experience with proven bar operations knowledge.
• Previous supervisory experience in a hotel, restaurant, or bar environment preferred.
• Legal requirement to work in the UAE.

Skills & Competencies

• Knowledge of POS systems and inventory control procedures.
• Excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Passion for hospitality and guest-focused mindset.
• Positive and highly professional demeanor.
• Commitment to delivering exceptional service.
• Ability to work collaboratively with team members.

Additional Information

• Free duty meals.
• Health insurance.
• Accommodation.
• Uniform.
• Impressive room discounts.
• Competitive salary.
• Comprehensive training program.