Food & Beverage Supervisor

Role Overview

Food & Beverage Supervisor at IHG Hotels and Resorts, voco Doha Central, located in Doha, Qatar.

Company Overview

voco Doha Central is a pre-opening hotel featuring 147 thoughtfully designed rooms and suites located in vibrant central Doha. The hotel offers contemporary style, genuine hospitality, and thoughtful comfort with effortless access to the city's business districts, cultural landmarks, shopping destinations including Souq Waqif and the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is a short drive away. Facilities include an indoor swimming pool, fully equipped fitness centre, spa with treatment rooms, Moroccan baths, steam room and sauna. Dining venues include Choices restaurant featuring an international breakfast buffet, a stylish Lobby Lounge for handcrafted coffee and light refreshments, and in-room dining. The hotel offers versatile event spaces and modern facilities with a dedicated events team.

Role Purpose

Support the smooth operation of restaurants and food and beverage outlets, ensuring guests receive exceptional service and memorable dining experiences. Lead the service team, maintain brand standards, and help create a welcoming atmosphere for every guest.

Key Responsibilities

Operations & Service Delivery

• Supervise daily food and beverage operations, ensuring smooth service delivery, consistent food quality, and compliance with brand operating standards.
• Assist in coordinating restaurant operations, special events, and promotions to support revenue and guest satisfaction goals.

Team Leadership

• Lead, train, and motivate the F&B team to deliver exceptional guest experiences and maintain high service standards.
• Conduct shift briefings in the absence of the Manager to communicate operational requirements, hotel activities, and team priorities.

Guest Relations

• Handle and resolve guest complaints during shifts, ensuring proper documentation and follow-up actions are completed.

Financial & Inventory Management

• Monitor cash handling, banking procedures, inventory control, stock levels, and equipment usage in accordance with company standards.
• Support cost management initiatives and contribute to achieving departmental targets and operational efficiency.

Qualifications & Experience

• Diploma or higher education qualification in Hotel Management, Food & Beverage, Hospitality, or a related field.
• Proven work experience as an F&B Supervisor within a 4/5-star hotel environment, with at least 3 years of related experience, including supervisory responsibilities.

Skills & Competencies

• Passionate about delivering exceptional guest service with strong interpersonal and communication skills to effectively interact with guests and team members.
• Knowledge of and ability to comply with local regulations related to food handling, hygiene, and alcohol service where applicable.
• Strong reading, writing, and basic mathematical skills to handle guest orders, operational documentation, cash handling, and financial transactions.

Additional Information

• Ability to work in a fast-paced environment with a flexible schedule, including evenings, weekends, and public holidays.