Food & Beverage Supervisor

Role Overview

Food & Beverage Supervisor at Mama Shelter Dubai, part of Accor's Ennismore group.

Company Overview

Mama Shelter, founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), is a creator of living spaces offering atypical, welcoming environments that blend influences, freedoms, sensations and emotions. Each location tells the story of its city. Mama Shelter offers guests a joyful atmosphere and exceptional service at an affordable price. The brand operates as dynamic urban refuges that are aesthetically pleasing, modern, popular, welcoming and engaging. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The organization prioritizes offering career paths through internal development and international mobility.

Role Purpose

To lead the Food & Beverage team at Mama Shelter Dubai, inspiring and empowering staff to deliver exceptional service and memorable dining experiences that embody the brand's signature energy and hospitality while maintaining operational excellence and driving revenue.

Key Responsibilities

Leadership & Team Development

• Lead every shift by motivating, coaching, and empowering your team to deliver exceptional service with Mama's signature energy.
• Mentor and support your team, providing guidance, training, and encouragement to help everyone reach their full potential.
• Build morale and create a positive work environment where team members feel valued and motivated.

Service Excellence & Guest Experience

• Ensure every guest enjoys a seamless and memorable dining experience, from the first hello to the final goodbye.
• Handle guest feedback and resolve concerns with professionalism, empathy, and authenticity.

Floor Management & Operations

• Oversee daily operations and coordinate service flow.
• Ensure every table, guest, and team member gets the attention they deserve.
• Ensure that service, presentation, hygiene, and safety standards are consistently met and exceeded.

Revenue & Sales

• Drive revenue by promoting menu highlights, special offers, and creating opportunities to enhance the guest experience.

Problem-Solving & Communication

• Solve operational challenges before they impact the guest experience.
• Build strong relationships between the kitchen, bar, and service teams to ensure smooth and efficient operations.
• Communicate clearly and confidently across all levels of the organization.

Brand Representation

• Bring Mama Shelter's unique personality to life and inspire your team to deliver authentic hospitality every day.

Qualifications & Experience

• Proven supervisory or leadership experience in food and beverage operations.

Skills & Competencies

• Ability to thrive under pressure during busy service periods.
• Leading by example with positive attitude, professionalism, and strong work ethic.
• Exceptional attention to detail.
• Passion for developing and coaching people.
• Solutions-driven mindset.
• Strong teamwork and collaboration skills.
• Reliability and accountability.
• Natural leadership ability.
• Clear and confident communication.
• Results-oriented approach.
• Ability to create positive energy and contagious enthusiasm.
• Embodiment of Mama spirit: authentic, creative, caring, and playful.
• Discretion and integrity in handling sensitive information.