Food & Beverage Operations Manager

Role Overview

Food & Beverage Operations Manager at Radisson Hotel Group, based in Fiji, Pacific Islands.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, with employees serving as Moment Makers who bring culture, spirit, environment and opportunities to empower excellence every day, everywhere, every time.

Role Purpose

The Food & Beverage Operations Manager orchestrates seamless Food & Beverage Operations across front and back of house functions, bringing heightened expertise, a results-driven approach, and genuine passion for elevating the dining experience and guest satisfaction.

Key Responsibilities

Operations & Service Delivery

• Support the smooth running of the food and beverage department, ensuring all aspects of guest food and beverage service experience are delivered to the highest levels.
• Work proactively to improve guest satisfaction and comfort by listening, resolving guest concerns with empathy, and delivering positive and timely responses to enquiries.
• Ensure adherence and compliance to all legislation, hotel policies and food safety requirements, where due diligence activities are planned, delivered and documented for internal and external audit.

Strategy & Standards

• Develop and implement food and beverage strategies aligned with Radisson Hotel Group's mission, vision and values, ensuring outlets meet or exceed brand standards.
• Deliver effective programmes that advance service standards, profitability and cost control, including menu development and pricing.

Team Management

• Manage the food and beverage team, fostering a culture of growth, development and performance.
• Ensure rosters, training and onboarding are completed in a timely manner.

Budget & Inventory Control

• Own departmental budget responsibility, ensuring costs and inventory are controlled and aligned with productivity and performance targets.
• Monitor par levels, ordering and stock management.

Vendor & Stakeholder Management

• Build and maintain effective working relationships with food vendors, negotiating pricing and resolving disputes in partnership with Accounting.

Reporting & Communication

• Deliver regular reporting on revenue, costs and guest satisfaction scores.
• Communicate effectively with guests, management, employees and the regional office.
• Promote outlets through local advertising and public relations initiatives.

Qualifications & Experience

• Proven experience in food and beverage service.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Excellent problem-solving capabilities.

Skills & Competencies

• Commitment to exceptional guest service with passion for the hospitality industry.
• Ability to find creative solutions and offer advice and recommendations.
• Personal integrity with ability to work in an environment that demands excellence, time and energy.
• Experience using IT systems on various platforms.
• Strong communication skills.

Additional Information

Benefits

• Up to 53% off accommodation as a Team Member at over 1,500 Radisson Hotels worldwide.
• Guaranteed minimum of 30% off accommodation for Friends and Family.
• Exclusive discounts on Breakfast, Food and Beverage, Spa and more.
• Investment in growth, learning and career development opportunities.
• Inclusive workplace with Employee Resource Groups and inclusion initiatives.
• Access to local perks and rewards tailored to country of location.