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Role Overview
Food & Beverage Intern (6 months) at Accor, Novotel & Ibis Abu Dhabi Gate Hotels, UAE.
Company Overview
Accor is a worldwide hospitality leader that welcomes diverse talent and supports continuous growth and learning. The company is committed to diversity and inclusion, aiming to attract, recruit and promote diverse talent across its portfolio of brands.
Role Purpose
Support the Food & Beverage team in delivering high-standard service across hotel dining and banquet operations, including guest service, function setup, beverage dispensing, and compliance with departmental standards.
Key Responsibilities
Service Delivery
- Deliver Food and Beverages service of high standard in accordance with departmental standards and procedures.
- Attend to guest needs, complaints and on-site requests and changes in a courteous and helpful manner.
- Ensure that guests receive the attention they require.
- Maintain complete knowledge of all F&B services, outlets, hotel services and features, and hours of operations as they affect areas of responsibility.
Operations & Setup
- Set up and unset function rooms, including table setting, according to established standards.
- Gather and transport all supplies needed for the setup of a function.
- Perform side duties as outlined in checklist.
- Assist other Food & Beverage outlets in their operations during peak times when needed.
Compliance & Standards
- Report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
- Be punctual at all times.
- Ensure that all operating equipment is maintained.
- Ensure that all service and storage areas are kept safe, clean and locked.
- Comply with hotel and department policies and procedures at all times.
- Report to manager any deviation from set standard and procedures.
Communication & Safety
- Report any complaints, incidents or irregularities to management.
- Communicate to superior any difficulties, guest comments and other relevant information.
- Professionally behave with other members of staff, managers and directors.
Additional Duties
- Perform the functions of cashiering and dispensing of beverages as assigned by Banquet Management.
- Help implement work simplification and necessary changes.
- Establish and maintain effective employee working relationships.
- Carry out any other duties as and when assigned by hotel management.
Qualifications & Experience
- Currently pursuing a Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field.
- Prior experience working with related systems is an asset.
- Basic F&B product knowledge.
Skills & Competencies
- Average reading, writing and oral proficiency in the English language.
- Fluency in Arabic and English; additional languages are an added advantage.
- Good communication and customer contact skills.
- Good problem resolution skills.
- Strong interpersonal and problem-solving abilities.
- Good interpersonal skills and self-confident.
- Must be well presented and professionally groomed at all times.
- Guest oriented and service minded, with attention to quality.
- Team player with strong interpersonal skills and attention to detail.
Additional Information
- Contract duration: 6 months.
- Location: Abu Dhabi, UAE.
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