Food & Beverage Associate

Role Overview

Food & Beverage Associate at Miral Destinations in Abu Dhabi. You will deliver exceptional dining experiences by engaging directly with guests and maintaining high standards of service, safety, and operational excellence across Miral's world-class attractions.

Company Overview

Miral Experiences is a leading operator of award-winning immersive attractions and experiences across Abu Dhabi. The portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and Qasr Al Watan. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering thrills, joy, and discovery for visitors worldwide.

Role Purpose

As a Food and Beverage Associate, you will play a pivotal role in delivering exceptional dining experiences while maintaining clean, safe, and inviting environments. You will uphold Farah's mission, values, and operational standards through direct guest engagement, precise service execution, and revenue growth through upselling and suggestive selling.

Key Responsibilities

Guest Engagement & Service

• Greet guests warmly upon arrival and provide personalized service aligned with Farah's standards to ensure a welcoming and memorable experience.
• Actively listen to guest preferences and offer tailored recommendations for food, beverages, and complementary items to enhance their dining journey.
• Manage reservations and waiting lists efficiently to optimize table turnover while maintaining guest satisfaction.
• Address guest complaints with professionalism and apply recovery solutions promptly to resolve issues and uphold Farah's reputation.

Operational Excellence

• Relay orders accurately to the kitchen and serve courses in the correct sequence, adhering to local standard operating procedures.
• Conduct opening and closing procedures meticulously, ensuring all equipment, dispensers, and dining areas meet hygiene and presentation standards.
• Stock and replenish condiment stations, clean machinery, and maintain a tidy workspace in compliance with HACCP and company protocols.
• Operate POS systems with precision, managing cash floats, sales reconciliation, and adherence to overage and shortage policies.

Team Collaboration & Training

• Assist in cross-functional tasks such as inventory management, stock replenishment, and maintaining an orderly outlet environment.
• Participate in all training programs and assessments to continuously develop skills in food safety, service techniques, and Farah's strategic initiatives.
• Support colleagues by embodying Farah's values—creating smiles, sharing knowledge, and working as one—to foster a cohesive and high-performing team.

Safety & Compliance

• Uphold all UAE laws, health, safety, and environmental policies, reporting incidents or concerns to management to ensure a secure workplace.
• Adhere to emergency procedures, including evacuations and drills, to prioritize guest and colleague safety at all times.
• Handle cash, wristbands, and POS transactions with integrity, following company protocols to prevent discrepancies and ensure operational success.

Qualifications & Experience

Essential

• High School Diploma or equivalent qualification.
• Minimum 1 year of experience in food and beverage service with proficiency in customer service and cash handling.
• Essential Food Safety Training certification (EFST).

Desirable

• Bachelor's Degree or Higher Diploma in Hospitality, Culinary Arts, or related field.
• 1 or more year of experience as a waiter or waitress in a 4-star hotel or upscale dining environment.
• Minimum 2 years of food and beverage experience for advanced roles.
• Bilingual proficiency in Arabic, preferred to cater to diverse guest needs.
• Banquet service training or experience in high-volume dining settings.

Skills & Competencies

• Strong communication skills and attention to detail.
• Proactive and team-oriented attitude.
• Ability to upsell products and suggest complementary items to enhance guest experience and revenue.
• Commitment to learning and following instructions to maintain high service standards.