Food & Beverage Associate

Role Overview

Food & Beverage Associate at Miral Destinations. This position delivers the dining experience by providing information to help food and beverage selection, presenting ordered choices, and ensuring a clean and safe environment.

Role Purpose

To engage guests as unique individuals, deliver exceptional dining service through effective menu guidance and upselling, maintain highest standards of food safety and hygiene, and support the company's mission, values and financial objectives.

Key Responsibilities

Guest Service & Engagement

• Greet guests as they arrive in accordance with standard operating procedures.
• Engage each guest as a unique individual and listen attentively to their requests.
• Seat guests at the table and provide them with a menu and information about the style of service.
• Display an open body posture, helpful and cheerful attitude while communicating effectively with guests and colleagues.
• When designated as a host, introduce the waiter/waitress that will be attending to the guests.
• Actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy.
• Manage the waiting list should the restaurant become full to capacity.

Menu Knowledge & Upselling

• Answer questions regarding the menu and make suggestions regarding food choices by menu location.
• Be fully aware and knowledgeable of all products sold in F&B outlets in order to promote, suggest and upsell products to guests according to standard operating procedures.
• Upsell drinks before meals, side orders that complement the main dishes, and suggest non-alcoholic beverages or alcoholic beverages including wine.
• Be fully aware and knowledgeable of all products, activities and services sold not only in F&B outlets but overall, in order to promote, suggest and upsell these products to guests, which will increase revenue, per cap and guest satisfaction.

Food & Beverage Service

• Relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedures.
• Utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.
• Service tables in the restaurant area ensuring a clean and presentable environment for guests.

Guest Problem Resolution

• Deal with guest complaints courteously, efficiently and according to company policy and apply guest recovery solutions.

Cash & Payment Operations

• Operate cash register (POS System) in accordance with Standard Operating Procedures.
• Uphold integrity by understanding and adhering to all proper wristbands handling, cash handling and point of sales procedures.
• Be responsible for the cash float throughout your shift and ensure it balances correctly at the conclusion of the shift.
• Be responsible for remitting the daily sales to cash control.
• Adhere to company's overage and shortage policy.
• Keep the register area neat and stocked with necessary supplies.

Opening & Closing Operations

• Conduct all restaurant opening and restaurant closing procedures according to pre-set Standard Operating Procedures as defined by the company.

Housekeeping & Maintenance

• Service tables in the restaurant area ensuring a clean and presentable environment for guests.
• Ensure the condiment stands are kept fully stocked and replenished as required.
• Clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures.
• Sweep and mop floors in the outlet as required in accordance with standard operating procedures.
• Assist in other areas of the outlet, such as cleaning-up, shelf stocking, or keeping items displayed in an orderly manner.

Stock & Inventory Management

• Collect stock from the warehouse and deliver to the outlet as required by team leader, supervisor or manager.

Lost & Found

• Manage lost and found items adhering to company's lost and found policy.

Health, Safety & Compliance

• Enforce and adhere to all UAE laws, Health, Safety and Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues.
• Adhere to all emergency procedures, ensuring guest safety and participate in emergency drills and evacuations as necessary.
• Maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures.
• Use machinery, equipment or dangerous substances in accordance with training and instruction received.
• Attend and pass all legally required food safety courses, such as Essential Food Safety Training (EFST).

Company Standards & Culture

• Understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description.
• Comply with company grooming standards and dress codes at all times.
• Represent and promote Miral Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
• Collectively help achieve Department and Company objectives, action plans and key performance indicators.

Professional Development

• Participate fully in all training and continual assessment projects held by the food and beverage department.
• Perform any additional tasks or duties that are assigned by the management team.

Qualifications & Experience

• High School Diploma.
• Minimum 1 year food and beverage experience.

Desirable

• 1 year experience as a waiter/waitress in a 4-star hotel.
• Minimum 2 years food and beverage experience.
• Banquet trained.
• Bilingual (preferably Arabic).

Skills & Competencies

• Customer service.
• Attention to detail.
• Good communication.
• Teamwork.
• Positive, pro-active attitude.
• Cash handling.
• Upselling and suggestive selling.
• Broad food and beverage knowledge.
• Desire to listen, learn and follow up on instructions.
• POS System operation.

Additional Information

• Must attend and pass all legally required food safety courses.
• Must comply with all UAE laws and regulations.