Food & Beverage Associate

Role Overview

Food & Beverage Associate at Miral Destinations, located at one of the company's world-class attractions across Abu Dhabi.

Company Overview

Miral Experiences is a region's leader in the management and operation of award-winning immersive attractions and experiences across Abu Dhabi. The portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and Qasr Al Watan. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering thrills, joy, and discovery.

Role Purpose

Deliver exceptional dining experiences by combining attention to detail with outstanding guest engagement. Uphold high standards of service quality, cleanliness, safety, and operational integrity while serving as a brand ambassador for Miral's commitment to excellence.

Key Responsibilities

Guest Engagement & Service Excellence

• Actively engage each guest with personalized service, attentively listening to preferences while following company greetings and seating protocols.
• Assist in menu selection by answering product-related inquiries and making informed suggestions to enhance dining experiences with strategic wine, drink, and side-order pairings.
• Process all dining orders efficiently with precision, ensuring accurate kitchen communication and timely delivery of multi-course meals according to local Standard Operating Procedures.
• Execute standardized serving techniques for all menu offerings, from plating to beverage presentation, in compliance with operational guidelines.
• Function as a designated host to warmly introduce staff to table guests and facilitate smooth service transitions.
• Address guest concerns promptly with professionalism, implementing recovery solutions in alignment with company policies to maintain guest retention and satisfaction.

Operational Excellence

• Manage restaurant operations by conducting thorough opening and closing routines, strictly adhering to pre-set company standards to ensure a flawless shift transition.
• Maintain pristine restaurant environments through meticulous housekeeping, conducting regular equipment maintenance, and restocking supplies as per standard protocols.
• Coordinate with the warehouse to ensure timely stock deliveries while verifying inventory accuracy at all times.
• Oversee seating arrangements efficiently, executing waiting lists and providing menu assistance to optimize table turnover while respecting operational capacity limits.
• Engage customers dynamically with promotional offers, fostering an inviting atmosphere that drives revenue and guest loyalty through upselling initiatives.
• Prioritize food safety and hygiene by strictly complying with HACCP guidelines and maintaining impeccable safety standards throughout all service and cleaning tasks.
• Implement company's lost and found procedures to resolve guest and staff-related items professionally.

Financial & Procedural Integrity

• Ensure meticulous cash handling, adhering to POS and wristband procedures to minimize discrepancies and uphold financial integrity during all transactions.
• Maintain cash register operations with exacting attention, organizing receipts and replenishing supplies according to established protocols while balancing daily floats accurately.
• Submit accurate daily sales reports to cash control and comply with company policies on overages and shortages with full transparency.
• Utilize machinery and hazardous materials only upon completing designated training, strictly following operational guidelines to prevent safety hazards.
• Support additional outlet duties beyond core responsibilities, assisting with tasks such as cleaning, merchandising, and training to enhance overall team effectiveness.

Qualifications & Experience

• High School Diploma or equivalent.
• Proven minimum 1 year of experience in food and beverage service roles.
• Proven experience in secure cash handling and POS operations, including shift balancing and financial compliance.

Desirable

• Bachelor's Degree or Higher Diploma in Hospitality Management or a related field.
• Minimum 2 years in food and beverage service, demonstrating advanced proficiency in the field.
• Experience in a high-end food and beverage environment, specifically in a 4* or 5* hotel.
• Prior banquet or event coordination role within the hospitality sector.

Skills & Competencies

• Demonstrate strong expertise in customer service with a keen eye for attention to detail.
• Communicate proficiently with the ability to relay information clearly in fast-paced environments.
• Apply knowledge of upselling techniques to enhance guest experience and revenue generation.
• Possess broad understanding of food and beverage products to effectively support suggestions and promotions.
• Work collaboratively in high-pressure team settings, demonstrating effective teamwork and adaptability.
• Display positive, proactive attitude with a commitment to continuous learning and service excellence.
• Adhere strongly to company processes and follow written and verbal instructions accurately.

Desirable

• Demonstrate fluency in both English and Arabic to cater to a diverse guest base and enhance service delivery.