وصف الوظيفة
Role Overview
Food and Beverage Supervisor at Four Seasons Hotel DIFC, Dubai International Finance Centre, Dubai. Full-time position, 48 hours per week.
Company Overview
Four Seasons Hotel DIFC is a boutique-style sanctuary in the prestigious Dubai International Finance Centre, ideal for business trips and urban getaways. The hotel features 106 accommodations, including 28 suites, and is known for its iconic location, fresh approach to luxury, and legendary personalized service. The team comprises employees from 36+ nationalities and is built on mutual respect, collaboration, and excellent service. Four Seasons has been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
Role Purpose
Oversee food and beverage service operations to deliver exceptional guest experiences. Direct team members, ensure service quality and sequence, engage guests with anticipatory service, and maintain Four Seasons' standards of luxury with genuine heart.
Key Responsibilities
Service Delivery
- Ensure the work area is ready for service with pre- and post-service checks completed; assist in preparation of mise-en-place.
- Direct colleagues and take responsibility for quality and sequence of service in your work area.
- Take orders for, serve, and where applicable prepare food and beverages to guests as per hotel standards in a friendly, timely, and efficient manner.
Guest Experience
- Engage in guest interaction in a sensitive and appropriate manner.
- Anticipate guest needs and ascertain satisfaction.
- Take ownership of guest concerns and requests and act decisively to ensure guest satisfaction when glitches occur.
- Handle special requests for guests.
Operations & Leadership
- Maintain visibility in the operation.
- Provide recognition to team members and promote good public relations.
- Train and coach team members to ensure that established Cultural Core Standards and all standard operating procedures are met.
- Work closely with assistant managers, manager, and chef to ensure effective coordination and cooperation between departments.
Qualifications & Experience
- Two to three years of relevant experience within a luxury hotel.
- Technical education in Hospitality Management or service methods preferred.
- Verbal and written proficiency in English.
Additional Information
- Tax-free salary.
- Service charge.
- Complimentary full board living accommodation in high-quality, well-resourced staff housing.
- Paid home leave tickets.
- Vibrant social and sporting events.
- Free transportation to and from work.
- End of Service Gratuity.
- Excellent Learning & Development Programmes.
- Vibrant fitness facilities including swimming pool.
- Complimentary room nights in other Four Seasons Hotels worldwide.