Food and Beverage Manager

Role Overview

Food and Beverage Manager at Hilton. The role oversees operations of one or more dining outlets and contributes to creating memorable guest experiences.

Role Purpose

Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction while supporting guest satisfaction strategies and driving continuous operational improvements.

Key Responsibilities

Operations Management

• Manage daily food and beverage operations for designated outlets.
• Oversee the administrative and planning functions of the Food & Beverage department.
• Ensure smooth daily operations while implementing cost controls for food, beverage, and labor expenses.

Quality & Service Standards

• Support the delivery of exceptional food and beverage quality, service, and marketing strategies.
• Enhance guest satisfaction and service excellence.
• Support the development and implementation of guest satisfaction strategies.
• Monitor trends and gather feedback.
• Drive continuous improvements to elevate the guest experience.

Financial Performance

• Maximize profitability and customer satisfaction through quality and service delivery.
• Drive revenue and maximize profitability.

Team Leadership & Development

• Supervise, coach, and mentor team members.
• Provide professional development opportunities.
• Recognize achievements to build, retain, and engage a high-performing team.

Compliance & Standards

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member wellbeing.

Additional Information

Hilton's core values for success include a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing that teamwork drives the best outcomes, maintaining a sense of ownership and accountability, and focusing on the now with urgency and discipline.