وصف الوظيفة
Role Overview
Food and Beverage Attendant at NH Collection Dubai The Palm, part of Minor International. Based in Dubai, United Arab Emirates.
Company Overview
NH Collection Hotels & Resorts operates premium hotels in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The brand offers eclectic-elegant hospitality centered on wellbeing, gastronomy, culture, and indulgence, welcoming business travellers, friends, and couples seeking premium service.
Role Purpose
Provide friendly, professional, and efficient Food & Beverage service to guests while maintaining the highest standards of hospitality, guest satisfaction, and hotel procedures.
Key Responsibilities
Guest Service
- Welcome and greet guests in a warm, friendly, and professional manner.
- Provide attentive and efficient Food & Beverage service in accordance with hotel standards.
- Present menus, take guest orders accurately, and provide recommendations when required.
- Anticipate guest needs and respond promptly to requests.
- Communicate guest feedback, special requests, and concerns to the Supervisor or Manager.
Food and Beverage Operations
- Serve food and beverages promptly and ensure correct presentation.
- Maintain excellent knowledge of menus, ingredients, promotions, and available products.
- Promote menu items and support upselling opportunities.
- Process guest bills and payments accurately in accordance with hotel procedures.
Maintenance and Hygiene
- Prepare tables and service areas before, during, and after operations.
- Ensure tables, equipment, and service areas are clean, organized, and properly maintained.
- Follow food safety, hygiene, health and safety, and hotel procedures at all times.
Team Coordination
- Coordinate effectively with Kitchen, Bar, Stewarding, and other team members to ensure smooth service.
- Assist with opening and closing duties and other operational requirements as assigned.
Qualifications & Experience
- Previous experience in a Food & Beverage, restaurant, bar, or hospitality environment is preferred.
- Basic knowledge of Food & Beverage service standards is preferred.
Skills & Competencies
- Passion for hospitality and delivering excellent guest service.
- Friendly, positive, and professional attitude.
- Good communication and interpersonal skills.
- Good command of spoken English; additional languages are an advantage.
- Ability to work effectively as part of a team in a fast-paced environment.
- Well-groomed with a professional appearance.
Additional Information
- Flexible to work shifts, weekends, and public holidays.
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