Floor Manager - Abu Dhabi The Grove

Role Overview

Floor Manager at Golden Goose, located in Abu Dhabi The Grove. The position reports directly to the Store Manager and is part of the store team.

Company Overview

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Role Purpose

The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals while providing excellent customer service, assisting customers, addressing questions, and resolving issues. The role includes monitoring sales performance and assisting with team training when needed.

Key Responsibilities

Sales Strategy and Performance

• Collaborate closely with management to achieve sales objectives by implementing sales strategies and monitoring main sales KPIs.
• Support management in guiding the team to achieve commercial targets while granting customer satisfaction and respect of qualitative standards.
• Actively participate in the sales process and customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies.
• Drive omni-channel sales in a fast-paced environment by utilizing all available tools and technology.
• Support the team in providing customer insight about pricing and timing of all store services available.

Customer Experience and Relationships

• Enhance customer satisfaction and ensure strong customer relationships are built through constant follow-up with the team, listening to customer feedback, and building personalized customer experiences.
• Build relationships with the community and act as a Brand Ambassador and example for the team by engaging in customer interactions.
• Ensure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling.

Brand Representation and Visual Standards

• Act as a brand ambassador, convey the brand's vision and heritage to colleagues and clients, represent its values, and share helpful insight about iconic products and elements with the team.
• Actively contribute to overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales.

Team Leadership and Training

• Support and inspire new staff throughout the onboarding experience.
• Prepare training materials on all Golden Goose collections and categories and train the team accordingly.

Clienteling and Digital Systems

• Ensure that the team proactively manage clienteling activities in coordination with the CRM department.
• Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and ensure the staff is well trained and aware.

Store Operations

• Assist management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, and cash handling operations.
• Maintain compliance with GDPR and health and safety standards.

Qualifications & Experience

• Previous experience preferably in retail sector in a similar role.
• Sales background required.

Skills & Competencies

• Fluency in English. Additional language knowledge will be considered as a plus.
• Strong communication skills, with the ability to listen actively and engage thoughtfully.
• Problem-solving ability to identify issues, evaluate solutions, and make informed decisions.
• Team player who values collaboration and can work towards common goals.
• Effective time management, prioritizing tasks efficiently.

Additional Information

• Golden Goose is an equal opportunity employer and encourages applications from individuals of all backgrounds, experiences, and perspectives.