وصف الوظيفة
Role Overview
Flight Facilitation Assistant at Etihad Airways. This role supports safe and efficient operation of Etihad Airways and partner airline flights by ensuring flight crews have access to the latest operational information, documentation, and support services required for every journey.
Company Overview
Etihad Airways is the UAE's national airline, operating from a hub in Abu Dhabi and connecting people across continents and cultures. The organization is executing a "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
You will provide essential support to flight crews, Flight Dispatch, Crew Operations, airport stakeholders, and operational teams across the global network within a fast-paced 24/7 operational environment. You will manage flight documentation and crew briefings, support post-flight record management, and maintain the operational readiness of the Crew Briefing Centre to ensure seamless operations and a world-class crew experience.
Key Responsibilities
Documentation Management
- Ensure operational flight documentation, including Operational Flight Plans (OFPs), General Declarations (GenDecs), and other required flight documents, is available and distributed in accordance with operational timelines.
- Monitor documentation updates, amendments, and revisions, ensuring flight crews receive the latest approved information before departure.
- Retrieve, verify, record, archive, and manage post-flight documentation in line with company and regulatory requirements.
- Respond to requests for operational records and documentation from authorized departments including Flight Operations, Flight Safety, Finance, and Fleet Management.
Crew Support & Briefing
- Support crew briefing activities by providing operational information and first-line assistance to flight crews.
- Support crew check-in activities, baggage handling processes, and general crew support requirements within the Crew Briefing Centre.
Stakeholder Coordination
- Coordinate with Flight Dispatch, Crew Operations, Hub Control Centre, airports, ground handling agents, partner airlines, and other operational stakeholders to facilitate crew and documentation requirements.
Facilities & Systems Management
- Monitor the operational readiness of briefing facilities, crew kiosks, printers, baggage handling equipment, and operational systems, escalating issues when required.
Operational Excellence
- Maintain clear communication during shift handovers to ensure continuity of operations.
- Promote a strong safety culture and ensure compliance with company policies, operational procedures, and regulatory requirements.
- Contribute to continuous improvement initiatives that enhance the efficiency and effectiveness of Crew Briefing Centre operations.
Qualifications & Experience
- High School qualification, Aviation-related degree, or Flight Operations-related licence.
- Minimum 2-4 years of experience within a Flight Operations, Crew Operations, or aviation operational environment.
- Experience working within a fast-paced operational environment with multiple stakeholders and competing priorities.
Skills & Competencies
- Good understanding of Microsoft Office applications.
- Good understanding of aviation operational procedures and crew briefing processes.
- Understanding of operational documentation management and flight crew support activities.
- Strong attention to detail, communication skills, and ability to work effectively in a shift-based operational environment.
- Familiarity with AIMS and LIDO flight planning systems is preferred.
Additional Information
- This is a 24/7 operational environment requiring shift-based work.