Fitness Membership Supervisor

Role Overview

Fitness Membership Supervisor at Marriott, Sheraton Hotels & Resorts.

Role Purpose

Supervise recreational activities and fitness operations, manage guest participation and safety, maintain equipment and facilities, and lead a team to create a fun and relaxing atmosphere while ensuring compliance with all safety regulations and company standards.

Key Responsibilities

Recreation Activity Management

• Create recreational activity agendas and advertisements using publishing software.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Provide information to guests about available recreation facilities and activities.
• Promote a fun and relaxing atmosphere for guests.

Safety and Emergency Response

• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedures in the event of an emergency.
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor or manager.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Equipment and Facility Maintenance

• Conduct inventory of supplies, materials, and equipment and inform manager of low supply items.
• Clean and maintain recreational equipment and supplies.

Team Leadership

• Assist management in training, motivating, and coaching employees.
• Serve as a role model.

Guest Service and Operations

• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Process orders or transactions from customers and collect payment as necessary.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.

Compliance and Standards

• Follow company policies and procedures.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, and implement new ways to increase organizational quality.

Systems and Information Management

• Read and visually verify information in a variety of formats.
• Visually inspect tools, equipment, or machines to identify defects.
• Enter and locate work-related information using computers and point of sale systems.

Qualifications & Experience

Education

• High school diploma or G.E.D. equivalent.

Related Work Experience

• At least 1 year of related work experience.

Supervisory Experience

• At least 1 year of supervisory experience.

Certifications and Licenses

• CPR Certification.
• First Aid Certification.
• Recreation and Fitness Equipment certification or training.
• Any certification or training required by local and state agencies.

Skills & Competencies

• Publishing software for creating agendas and advertisements.
• Computer and point of sale system operation.
• Clear and professional communication.
• Customer service and guest relations.
• Physical capability to stand, sit, or walk for an extended period or entire work shift.
• Physical capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Information

• Perform other reasonable job duties as requested.