Fitness Instructor_Fitness_Sama Sulaibikhat Women Fitness First Kuwait_HOSP - Sama Sulaibikhat Mall - Kuwait_Fitness First

Role Overview

Fitness Instructor at Fitness First, Sama Sulaibikhat Women Fitness First, Sama Sulaibikhat Mall, Kuwait. The company is Land Mark.

Role Purpose

Guide and inspire members to achieve their fitness goals and lead healthier lifestyles. Provide personalized training and coaching using expertise in human physiology, physical transformation, mindset coaching, and nutrition. Serve as a role model of an ideal healthy lifestyle and foster a supportive and motivating environment within the club.

Key Responsibilities

Member Engagement & Support

• Maintain a high level of customer service on the gym floor.
• Engage with members, providing fitness and motivational support.
• Use member names when interacting with them; politely introduce yourself to members you do not know.
• Maintain relevant communication channels with members to accommodate feedback and criticism and ensure members feel welcome and valued.

Instruction & Safety

• Provide market-leading fitness expertise.
• Ensure attentiveness on the gym floor, assisting members with correction and demonstrating a high standard of instruction and advice on exercise execution that will ensure their safety and maximize exercise effectiveness.
• Deliver high-quality personal training programs.
• Provide unrivalled session delivery and support to client base.
• Deliver own personal training sessions in line with the PT model and new member induction sessions to company standard.
• Conduct minimum of one 6D class per week under FM and CGM discretion.

Facility & Standards Management

• Ensure brand standards are upheld on the gym floor.
• Ensure clean and fully operational facilities at all times.
• Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, including ensuring members clean equipment after use and return it to its allocated storage area.
• Wear full Fitness First uniform and name badge provided at all times.
• Complete one floor shift per day wearing "free to help" T-shirt.
• Wear Grey PT T-shirt while conducting PT or new member induction sessions.

Business Development & Promotion

• Support all club events and actively promote Fitness First services to ensure that members maximize their gym membership.
• Conduct personal training sessions and build your business in order to progress to Advanced PT in line with PT model.
• By the 25th of a calendar month, provide your FTL/HFM a copy of your next month's business plan with all new client sales, renewal client sales, referrals and new member induction conversion.
• Promote our brand and your club at all times, even when you are outside of working hours.

Administrative & Reporting

• Perform across all Fitness KPIs.
• Fully understand and deliver company Fitness KPIs.
• Update and analyze daily your personal training and new member induction sessions onto the Fitness Enterprise System.
• Update daily rota and ensure all information is correct and clients are confirmed the day before.
• Ensure 7 days advance client booking.
• Fully utilize success diary.
• Complete monthly goal setting with FTL or HFM/CGM.
• Ensure that personal training clients sign each session after completion and that all contracts are kept together on file and readily available within the club.
• Inform all members of expiry of personal training sessions and complete the required contract extension form with all pertaining documents (i.e. medical or travel evidence) to support the extension request.
• Inform all personal training members at the signing of personal training terms and conditions of the FFMENA cancellation policy, specifically that they must inform you of a cancelled session 24 hours in advance or they will be charged for the session missed.
• Ensure that members sign this policy every time they start a personal training contract.
• At the end of a calendar month, provide all personal training session 'white copies' with all client signatures to your FTL/HFM so that they can audit all sessions prior to commission approval.

Leadership & Collaboration

• Have a clear understanding of the business' game plan and winning ways.
• Assist the CGM, FOHM, MSRM, HFM and GXM in their role functions if they require assistance.
• Assist FTL & HFM with rota administrative functions.
• Assist the FTL & HFM in the weekly maintenance checklist.
• Take ownership of your gym floor and club by informing your FTL/HFM & GM of any maintenance or general issues that occur.
• Promote efficiency and team spirit in all departments.

Professional Development

• Undergo and complete certification for MY ZONE, 6D and RISE training via the Fitness First Education Academy.
• Develop in-depth knowledge of MY ZONE, including using the belt at least 12 times monthly.
• Maintain a genuine interest in all latest developments in the fitness industry and ensure product knowledge is up to date at all times.
• Complete minimum 3 CPD points via IDEA Club Connect per quarter and one live course annually.
• Conduct consistent 1-on-1s with FTL or HFM to learn more about the overall company business and to ensure continuous professional development.
• Complete Personal Training qualification in line with UAE Reps requirements.
• Maintain REPs certification by completing 10 CPD points per year.
• Attend at least 1 x coaching session with your FTL or HFM per week.
• Attend all meetings as required by the business.

Qualifications & Experience

• Secondary Education – A level or equivalent.
• Personal Training Certified (REPS A level) or equivalent or working towards (enrolled).

Additional Information

• Inconsistencies in achieving all PT3 Fitness KPIs will result in a 9-hour shift pattern as per business requirements.