وصف الوظيفة
Role Overview
Field Service Technician at Pronto AI, deploying autonomous haulage technology across customer mine sites in the Middle East.
Company Overview
Pronto AI is a global leader in commercializing autonomous vehicle technology, deploying Autonomous Haulage Systems that automate operations in mines, quarries, and construction sites worldwide. The company delivers production-ready autonomy already operating in the field and is building toward becoming the world's first profitable AV technology company. The mission is to make mining operations safer, smarter, and more efficient through cutting-edge technology.
Role Purpose
The Field Service Technician is responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across customer mine sites. This position ensures successful deployment and optimal performance of Pronto equipment in the field, often as the sole technical presence on customer sites.
Key Responsibilities
Installation & Deployment
- Install, commission, and troubleshoot autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites.
- Work on customer sites as part of a deployment crew, often as the sole technical presence.
Preventive Maintenance
- Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
Troubleshooting & Repair
- Diagnose and repair hardware, software, and connectivity issues in the field.
Customer Support
- Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
- Represent the company professionally at customer sites.
- Communicate strongly internally with engineering teams and externally with mine site crews.
Qualifications & Experience
- 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician.
- Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation.
- Able to read and work from wiring diagrams, schematics, and installation drawings.
- Valid driver's license.
Skills & Competencies
- Make sound judgment calls independently on site with limited real-time support and often poor connectivity.
- Proficient with standard business tools: email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms.
- Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends.
- Strong communicator internally and externally.
Additional Information
- Field-based role supporting operations across the Middle East.
- Must be able to mobilize on short notice (24–72 hours) and deploy for multi-week rotations.
- Role is approximately 75% travel.
- Candidates must be comfortable with frequent travel and a highly mobile work environment.