وصف الوظيفة
Role Overview
Field Services Engineer at Pronto AI, a global leader in autonomous vehicle technology deployment. This is a field-based role supporting operations across the Middle East.
Company Overview
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. The company delivers production-ready autonomy already operating in the field and is building toward becoming the world's first profitable AV technology company.
Role Purpose
The Field Engineer is responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
Key Responsibilities
Installation & Deployment
- Perform electrical and mechanical scoping of construction and mining equipment.
- Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
- Install peripheral hardware such as network stations, gate systems, and office infrastructure on site.
- Conduct system calibrations and validation tests to ensure installations meet operational standards.
- Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
- Collaborate with engineering on R&D projects.
- Coordinate with customer teams on training and technical maintenance.
Preventive Maintenance
- Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.
Troubleshooting & Repair
- Diagnose and repair hardware, software, and connectivity issues in the field.
- Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
- Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.
Customer Support
- Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
- Provide basic training to customer staff when required.
- Document all service activities, updates, and issues using internal ticketing and CRM tools.
Qualifications & Experience
- Advanced degree in Mechanical, Electrical, Systems Engineering, or other relevant discipline.
- 5+ years of experience in field service, automotive electronics, mechatronics, or similar technical support role.
- Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
- Ability to read wiring diagrams, schematics, and follow technical documentation.
- Comfortable working independently in field environments and with minimal supervision.
Preferred
- Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
- Familiarity with Linux-based systems and remote diagnostics.
- OSHA 10 or equivalent safety certification.
Skills & Competencies
- Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
- Excellent interpersonal and communication skills.
Additional Information
- Required to be based in Arizona, Florida, Texas, or Wyoming.
- Willingness to travel up to 75% to customer sites, including frequent travel across the Middle East.
- Ability to lift up to 50 pounds.
- Capable of standing, bending, and working in and around vehicles for extended periods.
- Comfortable working outdoors in varying weather conditions.
- Field-based role in a highly mobile work environment.