Field Service Team Leader

Role Overview

Field Service Team Leader at Hitachi Energy Ltd, located in Dammam, Eastern Region, Saudi Arabia. Full-time position reporting to the Field Service Manager.

Role Purpose

To lead a team of field service engineers and technicians delivering high voltage and transformer service jobs under the PGSV portfolio. The role combines hands-on technical leadership with team development, resource planning, and operational oversight to ensure safe, compliant, and customer-focused service delivery across maintenance, repair, installation, testing, and commissioning activities.

Key Responsibilities

Team Leadership & Supervision

• Lead the team of field service engineers and technicians for high voltage, transformers, and GI service jobs.
• Build and maintain team morale to contribute to team motivation and job satisfaction.
• Assign, monitor, control, and supervise service activities for maintenance, repair, installation, testing, and commissioning of high voltage products, transformers, OLTC, protection and control systems at sub-stations and grid stations.
• Demonstrate exemplary professional behavior, a positive personal attitude, and high technical standards.
• Seek management support and guidance proactively when complex situations arise.

Resource Planning & Operations

• Work closely with the Field Service Manager to oversee daily operations and lead the field service team.
• Assign, coordinate, and monitor field service activities and engineers executing site work across various projects.
• Prepare and monitor FSE resource plans and utilization with the manager to balance availability, target backlogs, and business demands.
• Prepare and develop plans for FSE utilization, site assignments, and movements from base station or from one site to another.
• Coordinate FSE deployments and manage workflows for mobilization and travel plans.
• Review the FSE skill matrix to ensure the right engineer is assigned to the right project or service task.

Strategic Coordination & Planning

• Participate in or lead weekly resource allocation meetings with the Project Management team.
• Partner with Project Managers to forecast upcoming project needs and secure necessary manpower.
• Establish team goals aligned with business KPIs, driving discussions during annual GPM cycle.

Development & Training

• Prepare and coordinate FSE development plans, training, certifications, and re-certification including site assessments as required.
• Create and execute FSE development plans covering technical skills, soft skills, and product certifications.
• Provide hands-on technical coaching to the team and arrange technical discussions with OEM when product clarifications are needed.
• Guide and support FSE, provide technical assistance, and deliver necessary support under critical situations or emergency jobs.
• Assign and monitor all required team training regarding safety, integrity, quality, and the company code of conduct.
• Encourage the team to actively participate in company-organized safety and quality initiatives.

Safety & Compliance

• Collaborate with Safety Advisors to ensure FSE compliance and maintain zero-incident on sites.
• Support the team in utilizing safety tools, reporting hazards, and logging safety events in the system.
• Immediately report any misconduct or unsafe activities by team members or contractors to upper management.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Live Hitachi Energy core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.

Customer & Business Management

• Build strong relationships with customers during service execution to convert working relationships into long-term business partnerships.
• Identify and promote service sales opportunities with customers during site visits to drive business growth.

Team Engagement

• Lead motivational activities and assess team engagement through regular feedback and survey action plans.

Qualifications & Experience

• Bachelor's degree or Diploma in Electrical Engineering.
• Proven 6 to 10 years of technical and leadership experience within HV products, transformers, protection and control systems.
• Project management and site management background preferred.
• Management education or certifications preferred.

Skills & Competencies

• Proficiency in spoken and written English and Arabic language required.
• Strong technical skills in different products covered under PGSV service portfolio.

Additional Information

• Position requires on-site presence; remote work not available.
• Background screening conducted as part of hiring process, including verification of employment history, education, and criminal records in accordance with applicable laws.
• Certain roles may require enhanced background or security screenings including criminal history checks, sanctions screening, and other due diligence measures aligned with position responsibilities.
• Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with application screening, job matching, and interview scheduling as part of the recruitment process.
• Qualified individuals with a disability may request reasonable accommodation for the job application process by completing a general inquiry form on the company website.