Field Service Supervisor- Services (Saudi National Only)

Role Overview

Field Service Supervisor - Services at Honeywell Technologies. Saudi National only. The role combines team leadership of service technicians with individual contribution on Facilities Management Contracts or large service sites, ensuring contractual requirements are met and customer expectations are exceeded.

Company Overview

Honeywell Technologies is a global, pure-play automation company with more than 50,000 employees. The company serves the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by the Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer.

Role Purpose

To lead a team of service technicians while maintaining 100% job chargeability, developing the skills and management discipline necessary to deliver services at planned gross margins, meet contractual requirements, and exceed customer expectations using HBS tools, processes and best practices.

Key Responsibilities

Customer Satisfaction & Relationship Management

• Maintain customer satisfaction at acceptable levels and resolve customer satisfaction issues.
• Review VOC feedback and take appropriate proactive actions.
• Build and maintain effective relationships with customers based on trust and mutual understanding.
• Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with assigned team.

Financial Performance & Operations

• Own service financial performance of the team.
• Monitor financial performance on a monthly basis and review available to spend versus actuals for different contracts.
• Continuously improve service operational metrics.
• Obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends and possible cause-effect relationships.
• Identify appropriate actions indicated by variances to ensure key metrics are achieved.
• Maximize contract escalation and renewal opportunities against plan and control cancellations at plan level.

Service Delivery & Team Management

• Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices.
• Set and implement standards including quality processes, service manuals and hour reporting, ensuring the service team delivers to performance expectations.
• Ensure availability of tools, equipment and materials required while maintaining and controlling inventory levels.
• Ensure service contracts, additional works and small service projects are resourced properly.
• Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implement these in scope of responsibility.

Project & Contract Management

• Participate in estimate review process prior to jobs or contracts being quoted to ensure labour estimates are correct and that work is achievable from a technical perspective.
• Ensure that subcontracts, where applicable, are complete and documented.
• Manage selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering or Mechanical Engineering.
• 5 or more years of related support services experience in Honeywell or a related industry.
• 3 to 5 years of supervisory experience with demonstrated ability to lead a team.

Skills & Competencies

• Financial Skills: Ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved.
• Operational Analysis: Ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends and possible cause-effect relationships.
• Customer Relationship Management: Ability to build and maintain effective relationships with customers based on trust and mutual understanding.
• Drive for Results: Ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
• Strong leadership and team management skills.
• Customer-focused mindset.
• Ability to drive change and innovation.
• Results-oriented approach.
• Strong business acumen.

Additional Information

• Equal opportunity employer. Honeywell does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Reasonable accommodation will be provided to individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.