Field Service Engineer - Protection Systems

Role Overview

Field Service Engineer - Protection Systems at Hitachi Energy Engineering Technologies Co. (KSCC) in Kuwait City, Al Kuwayt, Kuwait. Full-time, on-site role.

Company Overview

Hitachi Energy specializes in providing remote and on-site services for protection systems in transmission and distribution substations. Work adheres to industry-standard processes, safety protocols, and best practices, delivering reliability and excellence.

Role Purpose

Deliver timely, cost-effective protection system solutions for transmission and distribution substations while driving service sales and business development. Ensure all work meets customer expectations, industry standards, and safety protocols.

Key Responsibilities

Service Delivery & Technical Operations

• Perform relay testing, commissioning, maintenance, and troubleshooting at client substations.
• Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in substations up to 400 kV voltage level.
• Conduct testing, commissioning, maintenance, and troubleshooting of protection systems in power stations and refinery environments.
• Troubleshoot system protection problems and schemes effectively.
• Troubleshoot electrical parts for various types of switchgear.
• Provide written procedures for switching, energization, and isolation methods for testing, commissioning, and maintenance work.

Systems & Installation Oversight

• Supervise the installation and commissioning of automation systems, ensuring full compliance with standards and best practices.
• Understand different protection and communication schemes across all voltage levels from 380 V to 400 kV.
• Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays; familiarity with other relay manufacturers is preferable.
• Demonstrate expertise with interlocking schemes and gas tripping schemes.

Training & Documentation

• Train site operators in the use of works and ensure site-specific manuals and documentation are available before handover.

Stakeholder Management & Business Development

• Drive service sales and business development activities across assigned countries and market segments including Utilities, Power Generation, Oil & Gas, EPCs, and Industrial clients.
• Consult with clients or their representatives to determine their needs and priorities.
• Serve as the primary customer contact for specific projects.
• Maintain a professional presentation when dealing with employees, clients, and suppliers.

Project Management & Supervision

• Coordinate and oversee substation technicians and electricians.
• Serve as project manager for assigned work.
• Lead, supervise, and assign work to the protection team.
• Minimize unnecessary outages while working in Brownfield substations or on any type of energized equipment.
• Possess leadership skills and the ability to manage team operations.

Compliance & Safety

• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Be well-versed in technical and safety precautions when working in live substations.
• Live Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.

Qualifications & Experience

• Bachelor's degree in electrical engineering is preferred.
• Minimum 7 years of relevant experience required.
• Experience in testing, commissioning, maintenance, and troubleshooting of protection systems.

Skills & Competencies

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using testing and diagnostic equipment.
• Ability to interpret and work from electrical drawings and schematics.
• Strong organizational and time management skills.
• Commitment to continuous improvement and learning.
• Proficiency in both spoken and written English language required.
• Knowledge of structured programming and communication techniques for protection systems.

Additional Information

• Background screening and security checks will be conducted as part of the hiring process, including verification of employment history, education, and criminal records in accordance with applicable laws.
• For certain roles, additional or more comprehensive background or security screenings may be required, including enhanced criminal history checks, credit history reviews where legally permissible, sanctions screening, or other due diligence measures aligned with role responsibilities.
• The scope and depth of background or security review will be determined based on nature of role and business necessity, conducted in compliance with applicable federal, state, and local laws.
• Candidates will be notified and, where required, asked to provide consent prior to initiation of any background checks.
• Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling; these tools are designed to support recruiters and do not replace human decision-making.
• Qualified individuals with a disability may request a reasonable accommodation for the job application process by completing a general inquiry form with contact information and specific details about required accommodation.