وصف الوظيفة
Role Overview
Field Service Engineer, Electrophysiology (MEA) at Johnson & Johnson, based in Dubai, United Arab Emirates.
Company Overview
Johnson & Johnson is a leader in healthcare innovation across Innovative Medicine and MedTech. MedTech develops the next generation of smarter, less invasive, and more personalized treatments at the intersection of biology and technology.
Role Purpose
To provide expert technical assistance and high-quality service for Electrophysiology customers across the Middle East & Africa region. This role manages all aspects of the service lifecycle, including new system installations, preventative maintenance, emergency repairs, and support for new product launches, while ensuring all activities adhere to compliance guidelines.
Key Responsibilities
Customer Service Management
- Act as the primary point of contact for customer service requests.
- Log and manage cases from initiation to resolution to ensure timely and effective support.
Field Service & Repair
- Independently perform on-site service activities, including installation of new EP systems.
- Conduct planned preventative maintenance and system upgrades.
- Execute urgent repairs.
New Product Support
- Manage installation of new EP products.
- Provide initial support and training to customers for successful product adoption.
Technical Support
- Provide effective technical support to customers, distributors, and internal teams.
- Understand customer needs to deliver value-added service.
Logistics & Administration
- Monitor and manage the movement of spare parts to ensure availability.
- Prepare service quotes and process orders.
- Handle invoicing and manage shipping logistics.
Contract Management
- Monitor warranty periods and service contracts.
- Follow up with customers on contract renewals to ensure continuous service coverage.
Collaboration
- Partner with the commercial franchise, distributors, and other business partners across the MEA region to deliver a seamless customer experience.
Travel
- Travel extensively within the Middle East & Africa region to support customers (approximately 50–70%).
Qualifications & Experience
- Bachelor's Degree in Biomedical, Electrical, or Electronic Engineering.
- Minimum 3 years of related field service experience.
- Demonstrated experience with Electrophysiology systems, such as 3D cardiac mapping systems, RF generators, and associated diagnostic equipment, strongly preferred.
Skills & Competencies
Core Competencies
- Outward Looking – Customer Centric
- Business and Results Driven
- Interdependent Partnering Ability
- Prudent Risk-Taking
- Active Team Player
Preferred Skills
- Analytical Reasoning
- Coaching
- Equipment Maintenance
- Inventory Management
- Lean Supply Chain Management
- Organizing
- Process Improvements
- Product Improvements
- Project Engineering
- Safety-Oriented
- Science, Technology, Engineering, and Math (STEM) Application
- Service Request Management
- Technical Troubleshooting
- Technical Writing
- Technologically Savvy
- Work Order Management
Additional Information
- Employment Type: On-site
- Travel Required: Approximately 50–70% within the Middle East & Africa region
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—