Field Service Engineer

Role Overview

Field Service Engineer position with Alfa Laval, located in Dubai, UAE. This role offers an interesting and challenging opportunity to join a dynamic, motivated and competent team with growth opportunities in one of the most interesting markets.

Company Overview

Alfa Laval Field Service Operations Department serves various process industries with equipment servicing and maintenance expertise.

Role Purpose

To undertake on-site and service center servicing of Alfa Laval equipment according to company standards and procedures, while acting as a service advisor to accelerate service business growth and ensure customer satisfaction through technical excellence and proactive support.

Key Responsibilities

Installation, Commissioning & Troubleshooting

• Undertake servicing of equipment on-site and at service center as per Alfa Laval standards and procedures.
• Conduct installation, commissioning, troubleshooting, fault finding, repairs and maintenance of high-speed separators, decanters and plate heat exchangers used in various process industries.
• Perform troubleshooting of Electrical and PLC controls including EPC controls, 2 touch, basic and Plus controls.
• Support remote guidance service to customers when and where required.

Maintenance & Technical Operations

• Execute audits and maintenance activities related to Service Agreements.
• Perform heat exchange component troubleshooting, stripping, assessment, cleaning, repair, assembly and testing.
• Perform rotating equipment mechanical and electrical troubleshooting, service, stripping, assessment, cleaning, repair, assembly, testing, installation and commissioning.
• Adhere to Quality and Safety (QHSE) Procedures.

Customer Service & Support

• Act as a service advisor for Alfa Laval to help accelerate service business growth.
• Train customer crew and other Field Service Engineers on Alfa Laval equipment basic product features.
• Resolve customer complaints in the shortest time possible.
• Ensure fulfilment of service visits as per service agreements.
• Proactively recommend to customers on timely purchasing of spares and timely servicing.
• Concerted effort to advise customers for service agreements.

Documentation & Reporting

• Ensure documentation of every visit and minute all observations and commitments with the customer.
• Communicate problems observed to respective managers for preventative and remedial actions.
• Submit service reports, expense reports, payroll and customer signed timesheets in a timely manner.
• Report Near Miss using the HSE digital platform.

Systems & Digital Tools

• Effectively use Alfa Laval system tools including OneService, Lead app, HSE Near miss app, E-Learning portal, Workday and Sensei IB.
• Generate service business leads by effective use of the FSE Lead app.

Business Development & Projects

• Explore business development and every possible opportunity.
• Support Sales functions in technical solutions and participate in technical forums.
• Participate in adhoc service transformation projects assigned by Service Management.

Safety & Continuous Improvement

• Maintain Safety 1st Behavioral Attitude (Stop-Think-Act).
• Enhance technical abilities and competencies with every service experience and company resources available.

Qualifications & Experience

• Engineering background in Mechanical, Electrical or Automation with hands-on experience.
• Minimum 5 to 8 years' experience in rotating equipment, heat exchangers, decanters, high-speed separators and associated equipment.
• Process control instrumentation, understanding of software programmes and industrial networking experience and knowledge are advantageous.
• Good knowledge and practical skills in Microsoft Office packages and digital reporting.
• Valid driving license required.

Skills & Competencies

• Troubleshooting of Electrical and PLC controls.
• Heat exchange component repair and assembly.
• Rotating equipment mechanical and electrical service.
• Good communication and negotiation skills with ability to express verbal and written ideas effectively to all levels of people.
• Strong English language skills, both spoken and written.
• Microsoft Office proficiency.
• Diverse team player maintaining strong relationships with internal team and high focus on external customer.
• Transparent communication and knowledge sharing with peers.
• Eager to learn and develop.
• Organised, self-prepared and result-oriented approach.
• Self-reliant with ability to work under pressure.
• Readiness to take assignments with short notice.
• Flexibility, independence and ability to thrive in active environment with significant travel activity.

Additional Information

Work Environment & Reporting

• Position located in Alfa Laval Office in Dubai, UAE.
• Reports to Field Service Team Manager.
• Office environment with frequent attendance on shop floor.
• Safety equipment required on shop floor including footwear, hearing protection and eyewear.
• Exposure to hazardous materials, varying work surfaces and environmental factors.

Work Arrangements

• Flexibility to work on long duration assignments both national and international.
• Overtime required when necessary.
• Significant travel activity as part of dynamic regional team.

Why Apply

• Interesting and challenging position in open and friendly environment where team members help each other develop and create value for customers.
• Exciting opportunity to build global network with different nationalities.
• Work with true impact on Alfa Laval's future success with continuous learning opportunities.
• Alfa Laval values diversity, inclusion and equity in recruitment processes.