وصف الوظيفة
Role Overview
Field Sales Executive - Direct Channels at Du, based in the UAE.
Role Purpose
To capture sales opportunities outside regular shop operations, provide market insights, support retail operations, and drive sales during key events and product launches while maintaining service standards and reporting on field activities.
Key Responsibilities
Sales & Opportunity Capture
- Capture sales opportunities outside regular shop operations.
- Assist with event logistics and maximize sales during product launches or festivals.
- Evidence of attaining and exceeding service and sales related targets and goals.
Customer Service & Operations Support
- Assist with customer inquiries, order fulfillment, and maintaining service standards.
- Provide temporary coverage for retail staff to ensure continuous store operations.
- Address urgent requests from authorities and special events (e.g., UAE Humanitarian Center, iPhone launches).
Market Intelligence & Reporting
- Conduct market visits to gather insights and support retail operations.
- Report on competitive activities, customer behavior, and emerging sales opportunities.
- Provide regular updates and reports on field activities, sales, and customer interactions.
Performance & Development
- Coach and develop team members.
- Deliver results through focused execution.
Qualifications & Experience
- Minimum bachelor degree in IT, Telecom, or Sales and Marketing.
- 3-5 years in quality assurance, ideally in retail or customer service.
- 2+ years of team leadership experience, focused on coaching and performance.
- Knowledge of TDRA regulations and CPR compliance.
- Familiarity with AI technologies and process optimization.
- Strong experience in reporting, performance analysis, and data-driven decision-making.
Skills & Competencies
- Highly self-motivated and able to act on own abilities.
- Effective listening skills that deliver against customer needs.
- Passion and motivation for overachieving against KPIs.
- Great at networking and building genuine and productive relationships.
- Interest in and awareness of technology.
- Mobility within local area.
- Working collaboratively.
- Influencing and persuading.
- Leadership.
- Focusing on the customer.
Additional Information
- May be required to perform additional tasks and responsibilities in line with the needs of the business.
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