وصف الوظيفة
Role Overview
Female Laundry Shop Assistant at Radisson Hotel Group. This is a hotel laundry position within the Radisson Hotel Group, one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries.
Company Overview
Radisson Hotel Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future. The organization empowers employees to be their best every day, everywhere, and every time through a culture that celebrates diversity, supports one another, and fosters a sense of belonging.
Role Purpose
Support the efficient operation of the hotel laundry shop by handling linen processing, customer transactions, stock management, and shop maintenance. Deliver exceptional service aligned with the Yes I Can! service ethos while maintaining high standards of cleanliness, quality, and customer care.
Key Responsibilities
Operations & Linen Processing
- Operate commercial washing and drying machines.
- Sort linen, towels, uniforms, and guest laundry correctly.
- Handle different fabrics and laundry chemicals safely.
- Iron, press, fold, and finish hotel linen according to standards.
- Ensure linen is properly folded, packed, and stored.
- Identify and report stains, damage, or missing items.
- Participate in the day-to-day running of the shop.
Customer Service
- Greet customers who enter the shop.
- Answer queries and respond to general customer enquiries received by phone or email.
- Deal with customer complaints.
- Practice the Yes I Can! attitude in all customer interactions.
Shop Management & Stock Control
- Handle cash and card payments.
- Arrange ordering and delivery of supplies and finished items.
- Be involved in stock control and management.
- Be vigilant at all times and help minimize stock loss.
Shop Maintenance & Standards
- Keep the shop clean and tidy.
- Maintain high standards of cleanliness and hygiene at all times.
- Follow hotel laundry procedures and quality standards.
Reporting & Communication
- Report discrepancies and problems to the supervisor.
- Ensure any issues concerning customer care are reported to the Shop Supervisor.
Qualifications & Experience
- Previous experience in a hotel laundry or similar position is preferred.
- Experience operating commercial washing and drying machines.
- Knowledge of ironing, pressing, folding, and finishing hotel linen.
- Ability to sort linen, towels, uniforms, and guest laundry correctly.
- Knowledge of handling different fabrics and laundry chemicals safely.
- Ability to identify and report stains, damage, or missing items.
Skills & Competencies
- Good attention to detail and strong organizational skills.
- Good teamwork and communication skills with housekeeping and other departments.
- Physically fit and able to stand for long periods and lift laundry bags.
- Ability to work efficiently in a fast-paced 5-star hotel environment.
Additional Information
Why Join Radisson Hotel Group
- Live the Magic of Hospitality: Be part of a team that creates exceptional experiences and memorable moments every day.
- Build a Great Career: Investment in growth, learning, and career development to help you reach your full potential.
- Experience the Team Spirit: Inclusive, fun, and meaningful workplace that celebrates diversity and fosters a sense of belonging through Employee Resource Groups and inclusion initiatives.
- Lead with Your Ambition: Empowerment to make a difference in hospitality, your community, and beyond.
- Enjoy Global & Local Perks: Exclusive global benefits including special hotel rates at Radisson hotels worldwide, plus access to local perks and rewards tailored to your country.
Radisson Hotel Group welcomes applicants from all backgrounds, abilities, and experiences. Adjustments during the application process are available upon request.