F&B VIP Butler

Role Overview

F&B VIP Butler at Saadiyat Beach Club, located on Saadiyat Island, Abu Dhabi.

Company Overview

Saadiyat Beach Club is a health and wellness destination nestled on Saadiyat Island, Abu Dhabi, featuring a 650 square meter chilled outdoor pool, private cabanas, and exclusive access to a 9km stretch of Blue Flag certified beach. The club won the 2015 Ultra Travel Middle East Award for Best Beach Club in the UAE.

Role Purpose

To deliver exceptional service standards across the Food & Beverage division, ensuring guest satisfaction throughout the dining experience by adhering to all standard operating procedures and club policies while maintaining the highest levels of professionalism and courtesy.

Key Responsibilities

Guest Service & Relations

• Warmly and graciously greet all guests upon arrival.
• Provide courteous, professional, efficient and flexible service at all times, following Saadiyat Beach Club Standards of Performance.
• Establish rapport with guests, providing guest recognition and strong customer relationships.
• Interact with guests to ensure satisfaction throughout the dining process.
• Thank guests as they leave and invite them to return.

Seating & Flow Management

• Seat guests based on preferences and balancing of customer flow in service stations.
• When possible, open the door for guests entering or leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in party and provide guests with estimated waiting time.
• Make table reservations and effectively control and maximize the flow of guests.

Table & Venue Operations

• Inspect tables for proper presentation and completeness upon guest seating.
• Offer guests a menu and serve the guest.
• Perform opening and closing procedures established for the place of work as assigned.
• Ensure the place of work and surrounding area is kept clean and organized at all times.

Food & Beverage Knowledge

• Maintain thorough understanding and knowledge of all food and beverage items on the menu.
• Recommend food and beverage combinations and upsell alternatives.

Standards & Compliance

• Assist the Management team in day-to-day service on the restaurant floor.
• Ensure all SOPs are adhered to, maintaining required levels of service at all times.
• Have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.
• Be entirely flexible and adapt to rotate within different sub-departments of the Food & Beverage Division or any other department of the club as assigned.
• Be fully conversant with all services and facilities offered by the club.
• Understand and strictly adhere to Rules & Regulations established in the Employees Handbook and Saadiyat Beach Club policies on Fire, Hygiene, Health and Safety.
• Have complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
• Respond to any changes in the restaurant's function as dictated by the club.
• Assist in the operation and service as required.

Professional Conduct & Development

• Report for duty punctually wearing the correct uniform and name tag at all times.
• Maintain high standard of personal appearance and hygiene at all times.
• Maintain good rapport and working relationship with staff in the outlet and all other departments.
• Attend and contribute to all staff meetings, Departmental and Saadiyat Beach Club training as scheduled and other related activities.
• Project at all times a positive and motivated attitude and exercise self-control.
• Undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisors.

Inventory & Occasional Duties

• Assist in carrying out quarterly, bi-yearly and yearly inventory of operating equipment.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications & Experience

• High School Diploma required.
• Minimum 1 year experience as a Waiter/Waitress or similar role in a 5-star hotel restaurant.
• Catering School Diploma is advantageous.
• Good command of written and spoken English is essential.

Skills & Competencies

• Highly motivated and extremely confident.
• Ability to work under pressure.
• Excellent organizational and communication skills.
• Genuine passion for food and service.
• Ability to maintain consistency with regards to product and service within station.
• Excellent command of English both written and oral.
• Second language is advantageous.
• Must be an inspiration to colleagues.