وصف الوظيفة
Role Overview
F&B Supervisor at voco Muscat Al Mouj, part of IHG Hotels and Resorts, located in Muscat. You will oversee daily operations within food and beverage outlets, ensuring excellent service delivery and smooth functioning of the team while contributing to memorable guest experiences aligned with voco's brand promise.
Role Purpose
Oversee daily food and beverage operations to ensure timely and professional service delivery. Assist in managing staff performance, guest satisfaction, and operational standards while supporting the achievement of revenue and quality targets. Lead by voco's service philosophy of hosting—thinking and taking care of others, being thoughtful to their needs, and ensuring guests are always happy, relaxed, and comfortable.
Key Responsibilities
Operations & Service Delivery
- Supervise daily food and beverage operations, ensuring timely and professional service.
- Assist in coordinating between front-of-house and kitchen teams to deliver seamless guest experiences.
- Ensure all service areas are maintained to the highest standards of cleanliness, presentation, and safety.
- Manage shift schedules and staff deployment to meet business needs effectively.
Guest Experience & Feedback
- Lead by example in delivering exceptional guest service, handling guest inquiries and complaints promptly and professionally.
- Monitor guest feedback and collaborate with the team to implement improvements.
- Ensure adherence to voco's service standards and brand values at all times.
Staff Leadership & Development
- Train, coach, and motivate F&B team members to enhance skills and maintain high service standards.
- Conduct regular briefings and support ongoing staff development.
- Monitor staff performance and provide constructive feedback.
- Promote teamwork, positive morale, and a safe working environment.
Financial & Inventory Management
- Support inventory management and stock control, minimizing wastage and pilferage.
- Assist in monitoring labor costs and operational expenses within budget.
- Ensure accurate cash handling and compliance with financial procedures.
- Receive and post cash correctly.
Compliance & Safety
- Ensure compliance with health, safety, hygiene, and licensing regulations.
- Conduct regular checks to ensure operational and safety standards are met.
- Support internal and external audits as required.
Qualifications & Experience
- Diploma or degree in Hospitality, Food & Beverage Management, or related field preferred.
- Minimum 2–4 years of experience in food and beverage supervision within a hotel or upscale restaurant environment.
Skills & Competencies
- Strong leadership and interpersonal skills.
- Excellent communication skills in English; Arabic is an advantage.
- Good knowledge of food and beverage operations, hygiene standards, and safety regulations.
- Proficient in using point-of-sale (POS) and inventory systems.
Additional Information
- Ability to work flexible hours, including evenings, weekends, and holidays.
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