F&B Supervisor

Role Overview

Food & Beverage Supervisor at Emirates Flight Catering, based in an international flight catering environment.

Role Purpose

Oversee F&B operations to deliver high-quality food and service through cost-effective and efficient management while ensuring compliance with company service standards, hygiene protocols, and safety practices.

Key Responsibilities

Service Delivery & Quality

• Ensure all customers receive the highest standard of food and service through cost-effective and efficient operations.
• Create personalized F&B experiences for customers.
• Gather and analyse customer feedback to identify improvement areas and recommend actions that enhance service quality and customer satisfaction.

Compliance & Safety

• Ensure F&B operations comply with Company Service Standard including Hygiene and Safety practices.
• Implement safe working practices and procedures in accordance with EKFC policies.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards.
• Execute all responsibilities according to department work procedures while reflecting EKFC Quality Policy.

Team Leadership & Development

• Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
• Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.

Operations & Scheduling

• Maintain a dynamic rostering system to ensure adequate shift coverage while minimizing overtime and ensuring uninterrupted service delivery.
• Manage inventory effectively and maintain accurate records.
• Follow established procedures and guidelines precisely.

Qualifications & Experience

• Bachelor's degree in Hotel Management (required).
• Minimum 5 years of experience in the hospitality industry.
• Minimum 1 year of supervisory experience in a 5-star environment.
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills & Competencies

• Proficiency in spoken and written English.
• Self-motivated with sound leadership skills.
• Keen eye for opportunity identification and high-level commitment to continuous improvement.
• Adaptability to change.
• Strong organizational and multitasking skills with attention to detail.
• Competent in Microsoft Office Applications.