وصف الوظيفة
Role Overview
Food & Beverage Supervisor at Souq Waqif Boutique Hotel By Tivoli, a luxury hotel property operated by Tivoli Hotels & Resorts.
Company Overview
Tivoli Hotels & Resorts is a collection of luxury hotels and resorts located in idyllic beaches and cosmopolitan locations across Europe, the Middle East, Brazil, and Asia. Founded in 1933, the company is built on a heritage of extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality.
Role Purpose
The F&B Supervisor oversees the daily operations of the food and beverage outlet, ensuring exceptional guest service, maintaining quality standards, supervising team members, and supporting the Restaurant Manager in achieving operational and financial goals.
Key Responsibilities
Operations & Service Delivery
- Supervise the daily operations of the restaurant, café, bar, or banquet outlet.
- Lead, motivate, and support the F&B service team to deliver outstanding guest experiences.
- Conduct pre-shift briefings and assign duties to team members.
- Coordinate with the kitchen to ensure timely and accurate food and beverage service.
- Monitor table turnover, reservations, and seating arrangements to maximize efficiency.
- Ensure all opening and closing procedures are completed accurately.
Guest Experience & Issue Resolution
- Handle guest complaints and resolve service issues promptly and professionally.
Compliance & Standards
- Ensure compliance with company service standards, hygiene, health, and safety regulations.
- Ensure outlet cleanliness, equipment maintenance, and compliance with sanitation standards.
Staff Management
- Monitor staff performance and provide coaching, training, and feedback.
- Support scheduling, attendance monitoring, and staff productivity.
Financial & Inventory Management
- Assist in inventory control, stock requisitions, and minimizing wastage.
- Monitor cash handling, billing, and POS transactions in accordance with company procedures.
- Assist in achieving departmental sales targets, upselling initiatives, and cost control.
Reporting
- Prepare operational reports and communicate issues to the Restaurant Manager.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.
- Minimum 2–4 years of experience in Food & Beverage operations, with at least 1 year in a supervisory role.
- Experience in hotels, fine dining, casual dining, or luxury hospitality is preferred.
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