وصف الوظيفة
Role Overview
F&B Supervisor at Qasr Al Sarab Desert Resort By Anantara, located in the United Arab Emirates.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The company is committed to authentic hospitality inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony. Anantara operates across the world in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
To promote and ensure guest satisfaction through development and maintenance of a strong team environment, with emphasis on Team Member satisfaction and delivery of prompt, courteous food and beverage service across all outlets and room service.
Key Responsibilities
Guest Service & Satisfaction
- Deliver prompt and courteous service during all guest contact, maintaining a positive image throughout.
- Assure total guest satisfaction in food and beverage service through supervision of all Restaurants and Room Service orders.
- Assist guests during shift by supporting with serving, seating, kitchen communication, and striving to speak to all guests.
- Ensure only quality product is being served.
Operations & Shift Management
- Open and close shift in accordance with Manager's Checklist.
- Be on the floor during entire meal period and ensure adequate coverage.
- Gather and implement all proper tools for running shifts, including schedules, floor plans, reservations, and checks.
- Properly execute revenue and check control procedures on shift.
- Manage an effective repair and maintenance program through work orders and inspections.
- Exercise station rotation to ensure stations are distributed fairly.
Team Leadership & Development
- Develop and maintain a strong team environment with emphasis on Team Member satisfaction.
- Assist in maintaining a highly motivated and well trained staff.
- Train, maintain and enforce all Anantara Service Standards.
- Assist in implementing an effective training program for new and current associates.
- Assist any Associate in job performance when required to ensure guest satisfaction.
- Encourage problem solving by Associates through proper training and empowerment.
- Establish effective communication with Associates to gain their trust and respect through hard work.
- Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
- Handle daily Associate relations including scheduling and time adjustments.
Safety, Standards & Compliance
- Maintain a safe and sanitary work environment for all Associates and guests.
- Maintain proper Associate uniform standards.
- Train, maintain and enforce all Anantara Service Standards.
Problem-Solving & Continuous Improvement
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Identify and recommend incentive programs, new ideas, and methods of operation.